Customer Support Administrator – Order Management

1 week ago

Dublin, Ireland Cpl Full time

Customer Support Administrator – Order Management ( German)We’re looking for a detail-oriented and customer-focused Customer Support Administrator. In this role, you will serve as the primary point of contact for customers, managing the end-to-end order process and ensuring an exceptional customer experience. This is an excellent opportunity to work in a collaborative, multicultural environment that values continuous improvement and personal development.Key ResponsibilitiesOrder ManagementAccurately and promptly process customer orders upon receiptComplete daily, weekly, and monthly reporting according to business requirementsProvide basic product information to customersResolve queries related to orders, stock availability, deliveries, and invoicesProcess returns and ensure smooth resolution of issuesCustomer Experience and LoyaltyCommunicate effectively with internal and external stakeholders, building strong working relationshipsDemonstrate genuine care, empathy, and professionalism in handling customer concernsSupport a positive and cooperative team environmentCandidate Profile:Essential RequirementsNative or near-native fluency in German and advanced English (C1/C2)Proficiency in Microsoft Office and general PC literacyExperience in order entry, customer support, or a strong interest in developing a career in customer serviceDesirable SkillsStrong sense of responsibility and continuous improvement mindsetExcellent organizational, interpersonal, and problem-solving abilitiesTeam-oriented with the ability to collaborate toward business goalsEmpathetic and customer-focused with strong ownership of tasksProactive and adaptable with the ability to manage multiple tasks in a busy environmentSAP knowledge is an advantage, though full training will be providedLocation: Liffey Valley, Dublin 22 (Hybrid: 3 days in office)Schedule: Monday–Friday, Regular Office Hours (37.5 hours/week)Contract: 6 month or 12 months with the chance of extensionFor more information please reach out to Tina O'Brien #LI-TO1

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