Food & Beverage Team Leader

1 week ago

Cork, Cork, Ireland The Metropole Hotel Full time

Reports to: F&B Supervisor/ F&B Manager Your role is defined in terms of these values, as shown below: COMMITMENT to the PASSIONATE PURSUIT OF PERFECTION:Every team member is expected to strive for the 'Passionate Pursuit of Perfection' to ensure that the hotel guest's comfort and satisfaction is catered for in a friendly, helpful, efficient and personalised manner.
SCOPE OF WORK: In addition to providing excellent service, the F&B Shift Leader supports the management team by supervising day-to-day operations during assigned shifts, ensuring high standards are met, and leading the team in delivering exceptional guest experiences.
MAIN DUTIES AND RESPONSIBILITIES: Leadership & SupervisionLead and supervise the F&B team during shifts, ensuring tasks are completed to Trigon Hotel Group standards.Delegate responsibilities and provide clear instructions to team members.Support new team members through training, coaching, and ongoing guidance.Monitor team performance, provide feedback, and escalate issues to management when needed.Act as the point of contact in the absence of the F&B Supervisor or Manager.Operations & ServiceAssist in the general tidiness and cleanliness of the working area and still room.Set tables to required lay-up.Oversee the setup, service, and closing procedures for all F&B outlets during the shift.Ensure smooth running of service, resolving operational issues quickly and effectively.Manage daily cash handling, reconcile tills, and ensure accurate reporting at the end of shift.Assist with stock control, including ordering, monitoring usage, and reducing wastage.Ensure function rooms, bar, and restaurant are prepared in line with bookings and events.Guest ExperienceLead by example in delivering friendly, professional, and efficient service.Handle guest complaints or issues promptly, professionally, and in line with hotel policy.
Anticipate guest needs and support the team in upselling and promoting hotel services Health & SafetyEnsure team compliance with food hygiene, health & safety, and fire safety standards.Conduct checks to maintain cleanliness and compliance throughout all F&B areas.Report any accidents, hazards, or maintenance issues immediately to management.
GeneralAttend and contribute to departmental meetings and briefings.Support the F&B Manager in implementing new procedures or standards.Carry out any other duties reasonably requested by management.
Company BenefitsCompetitive rate of payRelocation AssistanceAccess to our Company Pension SchemeDeath in Service BenefitEmployee referral bonusFriends & Family discounts across our restaurantsSpecial rates in our hotel accommodationPaid internal and external training daysAccess to Trained Mental Health First AidersTeam Member Social & Wellbeing EventsTeam Member Annual Awards, Service Recognition, Monthly Team Member of The MonthMeals on DutyAssistance with Leap Cards

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