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Spanish Customer Service Representative

4 months ago

County Galway, Ireland Cpl Full time

Spanish - Customer Service Representative â Evening Shift


Our client, a Galway based healthcare business, seeks to hire a customer service representative. This is a permanent role reporting to the customer service manager. This is an on-site role.


This role will be Monday to Friday working hours.


RESPONSIBILITIES:

  • Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues/complaints which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc.
  • Maintaining knowledge of the company's facilities, websites, products, promotions, policies and procedures
  • Representing the company in a professional, courteous and efficient manner
  • Complete documentation to in-house standards and be compliant with all in house procedures.
  • Working in a safe manner at all times
  • Reporting to the Customer Service Team Leader


REQUIREMENTS:

  • Fluency in Spanish both written and verbal.
  • Fluency in spoken and written English
  • Minimum 1 yearsâ experience working in a Call Centre or Customer Service department desirable but not essential.
  • Strong communications skills
  • Excellent telephone and customer service skills


For more information, please contact sean.keating@cpl.ie


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