Customer Support Specialist

4 weeks ago

Dublin, Ireland Klaviyo Full time

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.


Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to our EMEA customers who are scaling their businesses with Klaviyo.


We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.


How You Will Make a Difference
  • Develop an in-depth knowledge of the Klaviyo platform
  • Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
  • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
  • Diagnose software issues and resolve escalated customer complaints using established processes
  • Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
  • Communicate thoughtfully and effectively with all Klaviyo customers
  • Document troubleshooting and problem resolution steps.
Who You Are
  • A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
  • Passionate about creative problem solving for customers and end users
  • Self-motivated, eager to learn and thrive in a collaborative environment
  • Capable of adapting quickly to changing priorities
  • Experience with or able to quickly pick-up:
  • Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
  • Web works, networking, and software products
  • DNS, IPs and other networking concepts
  • APIs
  • Email marketing platforms and E-Commerce platforms
Requirements
  • Full authorization to work in Ireland without any restrictions

The pay range for this role is listed below. Sales roles are also eligible for variable compensation. This role is also eligible for competitive benefits and perquisites, subject to company policy and applicable law.

Base Pay Range In Local Currency

€40.000—€60.000 EUR

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here.#J-18808-Ljbffr

  • Customer Support Specialist

    3 weeks ago

    Dublin, Ireland Robert Walters Ireland Full time

    We are currently recruiting for the role of Customer Support Specialist on behalf of a Financial Services organisation. Customer Support Specialist Great role for grads with 2 years customer service experience. Dublin West based - Hybrid role. Responsibilities: - Manage calls/emails from customer base. - Assist in customer account management and...

  • Customer Support Specialist

    4 days ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Job OverviewThe Customer Support Specialist will provide a wide range of support services to clients and prospects. Key responsibilities include telesales, customer service, administrative tasks, and complaint handling.

  • Customer Support Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Robert Walters Ireland Full time

    We are currently recruiting for the role of Customer Support Specialist on behalf of a Financial Services organisation.Customer Support SpecialistGreat role for grads with 2 years customer service experience.Dublin West based - Hybrid role.Responsibilities:Manage calls/emails from customer base.Assist in customer account management and maintenance.Manage...

  • Customer Support Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Firstaff Personnel Consultants Ltd Full time

    Customer Support Specialist Week to week contract with a view to permanent Fully office-based - Immediate Start Dublin 12 €16.50+ per hour depending on experience - paid weekly Essential: Experience working in a very fast-paced office-based / callcentre or customer service environment with order processing and live chat experience. Role Purpose: As a...

  • Customer Support Specialist

    1 day ago

    Dublin, Dublin City, Ireland Zurich Full time

    Zurich is seeking a highly motivated Customer Support Specialist to join our team. As a key member of our customer service function, you will be responsible for ensuring that our customers receive the highest level of service.The role involves dealing with clients and stakeholders over the phone, processing client requests through various stages of their...

  • Customer Support Specialist

    4 hours ago

    Dublin, Dublin City, Ireland The Stepstone Group Full time

    Role OverviewWe are seeking a Customer Support Specialist to provide exceptional service to our B2B clients and contribute to the overall success of our team.Your Key ResponsibilitiesProvide client and internal support, ensuring seamless interactions and meeting monthly performance targets.Identify common customer pain points and suggest innovative solutions...

  • Customer Support Specialist

    5 days ago

    Dublin, Dublin City, Ireland Allergy Standards Limited Full time

    We are seeking a highly skilled Customer Support Specialist to join our team at Allergy Standards Limited. As a Customer Support Specialist, you will play a key role in supporting our Client Success Manager and helping maintain our high standards of client satisfaction.The successful candidate should be a self-starter with a flexible approach to supporting a...

  • Customer Support Specialist

    1 day ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Company OverviewAt TN Ireland, we provide exceptional service to our customers, and we're looking for a skilled Customer Care Specialist to join our team.

  • Customer Support Specialist

    4 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Job Description:We are seeking a highly skilled Customer Support Specialist to join our team in Dublin. In this role, you will be responsible for investigating and resolving reported issues related to account support and potentially abusive content.You will also enforce clients' Terms of Use by carefully monitoring reports of abuse on the site. Additionally,...

  • Customer Support Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Lidl Full time

    Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset...

  • Customer Support Specialist

    4 hours ago

    Dublin, Dublin City, Ireland Manna Full time

    Company Overview\Manna is a cutting-edge delivery service that aims to revolutionize the way people receive food and other items. Our mission is to make high-speed suburban deliveries affordable, green, and safe.\\The Job\We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible...

  • Customer Support Specialist

    3 weeks ago

    Dublin, Ireland Klaviyo Inc. Full time

    Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and...

  • Customer Support Specialist

    14 hours ago

    Dublin, Dublin City, Ireland FrontApp Inc. Full time

    At Front, we're revolutionizing customer service with our cutting-edge AI-powered platform. As a Customer Support Specialist, you'll play a vital role in streamlining our procedures to resolve issues more efficiently. You'll be the primary technical contact for thousands of users and a key contributor to the Front customer experience.We're looking for a...

  • Operational Support Specialist

    4 hours ago

    Dublin, Dublin City, Ireland Amazon Ireland Support Services Limited Full time

    We are Amazon Ireland Support Services Limited; we pioneer innovative solutions.Our Dublin-based Fulfillment Center is seeking a motivated and impeccably organized Operational Support Specialist to join our team, assisting and working closely with the site's General Manager.

  • Customer Support Specialist

    3 days ago

    Dublin, Dublin City, Ireland Themis Solutions Inc. Full time

    We are seeking a Customer Support Specialist to join our team in Dublin. As a key member of our Customer Success Team, you will play a critical role in enabling our customers' success at every interaction point with Clio.Key Responsibilities:Handle a high volume of inbound requests by phone, chat, and email to make the customer experience as effortless as...

  • Sales and Customer Support Specialist

    2 days ago

    Dublin, Dublin City, Ireland Uniphar Medtech Full time

    About the RoleWe are looking for a highly motivated and results-driven Sales and Customer Support Specialist to join our Inside Sales team. As a key member of our team, you will be responsible for providing a first-class customer experience, supporting all aspects of the sales process from lead generation to close.You will be expected to meet and exceed...

  • Experiential Customer Support Specialist

    5 days ago

    Dublin, Dublin City, Ireland Life Style Sports Full time

    Job DescriptionWe are seeking a customer-focused and organised Customer Service Specialist to communicate with customers & teams from all areas of our business. This role is responsible for shaping the experience Life Style Sports customers receive, through communication and service.As a Customer Service Specialist, you will report to the Head of customer...

  • BPO Customer Support Specialist

    4 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Cpl Healthcare is seeking a highly motivated and skilled BPO Customer Support Specialist to join our team in Dublin. As a key member of our customer support department, you will be responsible for providing exceptional customer experiences through phone, email, and web-chat interactions.The successful candidate will have excellent communication skills, both...

  • Customer Support Specialist

    7 days ago

    Dublin, Dublin City, Ireland Klaviyo Inc. Full time

    At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the...

  • Italian Customer Support Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full time

    Job Title: Italian Customer Support Specialist Salary and Package: €28,000 + bonus + benefits such as full health and dental care cover, education assistance, travel allowance, ability to work from abroad for a number of weeks per year and more Shift Pattern: Monday- Friday with the occasional Saturday morning, standard office day hours Job...