Customer Support Specialist
3 weeks ago
- Develop an in-depth knowledge of the Klaviyo platform
- Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
- Diagnose software issues and resolve escalated customer complaints using established processes
- Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
- Document troubleshooting and problem resolution steps.
- A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
- Passionate about creative problem solving for customers and end users
- Self-motivated, eager to learn and thrive in a collaborative environment
- Capable of adapting quickly to changing priorities
- Experience with or able to quickly pick-up:
- Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
- Web works, networking, and software products
- DNS, IPs and other networking concepts
- APIs
- Email marketing platforms and E-Commerce platforms
Requirements:
- Full authorisation to work in Ireland without any restrictions
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