ICT Technical Solutions Specialist

3 weeks ago

Dublin, Dublin City, Ireland Datapac Full time

ICT Technical Solutions Specialist – Field-based, Dublin

Are you passionate about providing ICT technical support?

Do you want to deliver top-notch printer hardware support to a diverse range of customers?

If you're an ICT professional with a strong focus on customer satisfaction, possess excellent troubleshooting skills, and are eager to work with cutting-edge technologies, we want to hear from you

The Role in Brief

As an ICT Technical Solutions Specialist in our Image and Print division, you'll be a vital member of our field-based team in the Dublin area. Reporting to the Image and Print Onsite Team Manager & CTO for Imaging Solutions, your primary responsibilities will include:

  • Providing efficient technical support for Datapac Managed Print Services customers and imaging solutions.
  • Coordinating managed print technical projects, ensuring timely and effective delivery.
  • Offering specialist application support, collaborating with the support administration team for streamlined deployment and support tasks.
  • Managing and overseeing the implementation of ICT projects, monitoring change management requests, and ensuring projects are delivered on schedule.
  • Maintaining flexibility to support other Datapac teams when needed, demonstrating a proactive and constructive approach to cross-departmental collaboration.
  • Driving personal learning and development, staying current with industry advancements and technologies.
Key Activities

ICT Solutions Support:

  • Resolve customer queries in a professional and timely manner.
  • Take ownership of escalated support issues, ensuring resolution for the customer.
  • Conduct troubleshooting activities and escalate unresolved issues.
  • Complete scheduled preventative maintenance and daily checks on device health and consumables usage.
  • Provide on-site technical assistance as needed.

Specialist Application Support:

  • Assist the print support team with specialised application support knowledge.
  • Work closely with the support administration team to document and understand deployment and support tasks.
  • Collaborate with support teams to gain a holistic view of hardware, software, and logistical support processes.

Project Management:

  • Move between and visit customer sites to ensure effective rollout of technical print projects.
  • Coordinate firmware upgrades across managed print sites.
  • Monitor change management requests with customer networking teams.
  • Oversee the implementation of ICT projects and ensure timely delivery.

General:

  • Undertake other duties as assigned by your manager.
  • Engage proactively and constructively with colleagues across Datapac Departments.
  • Demonstrate commercial awareness and consider the business impact of actions.
  • Comply with Datapac Information Security Procedures and Health & Safety standards.
Knowledge, Skills & Experience
  • Development experience in an enterprise environment (desirable).
  • Third-level qualification in an application development field (essential).
  • HP INC Certification highly desirable.
  • Additional proficiency in HTML, Azure, CSS, and other technologies advantageous.
  • Previous experience with Print Fleet Management & Managed Print Services software (highly desirable).
  • Full driving license (desirable).
Personal Attributes
  • Strong attention to detail.
  • Logical approach to problem-solving.
  • Professional and engaging customer approach.
  • Ability to work independently and collaboratively.
  • Interest in continuously advancing technology and a desire to learn and expand knowledge.
"At Barretstown, we rebuild the lives of children, and their families, affected by childhood cancer and other serious illnesses. We serve 5,000 campers a year and have 1200 volunteers each year. Communication is crucially important and Datapac has helped us to streamline, improve and ensure efficiency."

"Datapac has provided us with a fantastic product and world-class levels of service and support. Whenever people ask me about our experience with Datapac I'm always ready to sing their praises and I would happily recommend their services to any organisation."

"For many years Datapac has been our sole supplier for the maintenance of Personal Computers and Peripherals in Ireland. Through their Service Centres in Wexford and Dublin, Datapac provides excellent support to our businesses throughout the country and consistently meets the SLA targets which we have set. The skill, expertise and experience of their engineers and other technical support personnel are of the highest standard."

"The value of dealing with an HP Gold partner in this process can't be underestimated. Datapac provide us with a local touch and can cover the full range of our IT requirements, but when there is a specific technical requirement like this, they can bring the specialist technical resources of HP to the table. HP and Datapac had a thorough discussion with us around our requirement - and had really done their homework - and then were able to provide us with a very highly specified test platform for us to prove the application on before we committed to purchase."

Datapac understands our needs and requirements and has the expertise and experience to follow through on all our requests. Our constant need to reduce costs has been assisted by Datapac's ability to suggest alternative solutions and methods whilst improving both efficiency and productivity. Our partnership with Datapac is akin to having an IT department on site that we simply could not provide ourselves.

Forsyth House
Cromac Square
Belfast
BT2 8LA

Please contact us by filling in the form below or you can call us on

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