International Customer Service Specialist

2 weeks ago

Dublin, Dublin City, Ireland Grifols Full time

Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies - develop, produce and market innovative medicines, solutions and services in more than 100 countries and regions.

At Grifols, we believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunities that foster an inclusive environment.

Integrated within the Global Supply Chain, the International Customer Service is a key part of the supply chain focused on Customer fulfilment of own manufactured product and third-party products distributed by Grifols. The primary role of the Customer Services Specialist is to efficiently and effectively process the tasks related to Order Management for Bioscience international distributors and third-party customers, Bio Supplies third party customers and the replenishment orders for Grifols subsidiaries

What your responsibilities will be:

Coordinate the order management process for international distributors and third-party customers and the replenishment process for subsidiaries. Review that the orders received are in compliance with internal policies and process them in a timely manner. Respond to customer inquiries in a quick and efficient manner to meet customer expectations. Provide the appropriate amount of feedback to ensure customers are fully informed. Prepare regular reports to customers about the status of their orders and monitor stock availability. Attend meetings with internal stakeholders to inform them about the status of the orders and/or ensure on time supply of the products. Identify and troubleshoot incidents, resolving where possible and/or report them to the line responsible or applicable teams. Provide instructions to the appropriate Logistics and Export Teams for the shipment coordination of the orders. Receive and escalate all complaints as per internal policies. Provide an excellent service level to our customers and stakeholders to ensure customer satisfaction Work collaboratively and liaise with other departments for seamless operations in the area. Process the requests received from customers and stakeholders correctly and in a timely manner. Keep customers and stakeholders informed in a professional manner ensuring accuracy Escalate to line responsible any complex issue for advice. Maintain complete, accurate and up-to-date data records

What you will bring:

Customer orientated. Spanish – Advanced or Native Level is recommended for this role Strong analytical and problem-solving skills. Ability to prioritize, multi-task, and perform effectively under pressure. Excellent relationship building and communication skills. Excellent attention to detail. Relevant Educational Qualification English – Proficiency or Native Level. Advanced Level Microsoft Office an advantage SAP Experience an advantage

What we offer
It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.

Our Benefits Include:

Highly competitive salary Group pension scheme - Contribution rates are 5% employer and 5% employee Private Medical Insurance for the employee Ongoing opportunities for career development in a rapidly expanding work environment Succession planning and internal promotions Education allowance Wellness activities - Social activities eg. Golf, Padel, Summer Event

We understand that self-doubt can hold talented individuals back from applying for opportunities. We encourage everyone who meets the qualifications to apply – we're excited to hear from you

Location: EMEA : Ireland : Dublin:Grange Castle (Dublin)

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