Webinar & Membership Administrator

3 weeks ago

Dublin, Dublin City, Ireland Irish Business and Employers Confederation Full time

Ibec, the group that represents Irish business, is inviting applications for a Webinar & Membership Administrator. The deadline for applications is 14th June 2024.

Role Purpose:

The webinar & sector administration support role will coordinate the administration of Ibec webinars while providing assistance to the wider Sectors Administration team to support the efficient and effective operation of the Membership & Sectors Division. The role will work to a high standard providing a range of administrative and webinar services. The variety of the role and work required will vary depending on business needs.

Key Activities & Responsibilities:

Webinar Administration

Ibec, the group that represents Irish business, is inviting applications for a Webinar & Membership Administrator. The deadline for applications is 14th June 2024.

Role Purpose:

The webinar & sector administration support role will coordinate the administration of Ibec webinars while providing assistance to the wider Sectors Administration team to support the efficient and effective operation of the Membership & Sectors Division. The role will work to a high standard providing a range of administrative and webinar services. The variety of the role and work required will vary depending on business needs.

Key Activities & Responsibilities:

Webinar Administration

  • Being the main point of contact for Ibec webinar administration for builds, tech checks and queries.
  • Ensure that all webinars are advertised on the Ibec website and on the internal network.
  • Oversee the Go To Webinar Account (s) and work with Manager to continue Best Practice.
  • Approval of registrants for webinars based on Ibec membership.
  • Keep up to date with new technology in relation to Webinars and AV equipment.
  • Follow Up administrative tasks after webinars. Sending out slide decks and recordings and analytics.
  • Liaise with webinar stakeholders on planning their webinar events.
  • Support the ezine circulation of webinars, events, podcasts, playbacks.
  • Update the playback section of the website with adding / removing webinars as agreed with manager.
  • Issuing follow-up correspondence to non-members that register for webinars for lead generation purposes
  • Obtain Webinar / Production Assistant Certification and document the training manuals.
Sectors Administration
  • Providing support to the wider sectors administration team. This may include but is not exclusive:
  • Support on member communications and events.
  • Arranging travel and accommodation
  • Processing of PO and purchase requests
  • Processing of CRM data change requests and queries relating to customer updates. Liaise with CRM team to ensure all change requests are completed. Ensure data quality is maintained. Ensuring all databases are accurate and replicate any data changes
  • Support the setup of AV Meetings for Sectors and any meeting supports required
  • Support the organising of Key Account Management Meetings
  • Diary management and coordination
Reporting
  • Weekly/Monthly reporting of Webinar Stats to Senior Executive based on requirements.
NOTE: This list is not exhaustive but serves to reflect the nature of the duties included in the role. Given the nature of the organisation and the need to respond to members' needs on an ongoing basis, the role is subject to change over time.

Person Specification:

Qualifications
  • Post Leaving Cert qualification
Knowledge base
  • Knowledge of CRM and Webinars a key requirement
  • Knowledge of Go To Webinar platform an advantage
  • A self motivation to learn new technology
  • Understanding of delivering service excellence to member companies and Ibec staff.
Work Experience
  • Minimum 2-3 years relevant experience.
  • Working with large volumes of data both in Excel and Webinar databases.
  • Working with excel, organising data and pivot tables
Competencies
  • Excellent attention to detail.
  • A strong working knowledge of Webinar platforms, Microsoft Excel, Outlook and CRM systems.
  • Reliable – consistency of performance and dependability.
  • Ability to work to strong KPI's.
  • Excellent telephone manner and customer service focus.
  • Strong interpersonal skills
  • Target driven.
  • Attention to detail and accuracy required.
  • Punctual and organised.
  • Team player and can work cross functional within the team.
Ibec Core Competencies

Bias towards action
  • Collaborative – work together as 'one Ibec'.
  • Dynamic – approach initiatives with careful planning, energy, drive, and resilience.
  • Decisive – make clear, well-informed decisions.
Member and Customer Focus
  • Agile and Adaptive – embrace change and be adaptive to members' needs and in ambitious situations.
  • Creative and Innovative – not afraid of dynamic thinking in finding solutions.
  • Curious and Critical Thinking – open minded and proactive in gathering data in developing opinions.
Drive and Personal Leadership
  • Ambitious – driven and can take responsible risks.
  • Accountable – committed to highest standards and takes ownership of actions.
  • Continuous Improvement – proactive on personal and professional development
Ibec is an equal opportunity employer and is committed to providing reasonable accommodations for potential and existing employees with a disability. Should you wish to request a reasonable accommodation please email
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