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Customer Operations Coordinator

1 month ago

Dublin, Dublin City, Ireland Uniting Holding Full time
About CAFCO:

CAFCO is a trusted leader in vehicle services, supporting some of the most recognisable automotive brands in Ireland. Our focus is on operational excellence, continuous improvement, and exceptional customer service. As our business continues to grow, we are seeking a professional and detail-oriented Customer Operations Coordinator to join our team in Baldonnell.

The Role:
The Customer Operations Coordinator is a key link between our customers and internal operations teams. This person plays a vital role in ensuring vehicles move efficiently through the CAFCO supply chain — from arrival to final delivery — while maintaining clear, proactive communication with customers at every stage. The role supports both daily operations and long-term improvement initiatives, ensuring high standards of service, data accuracy, and process discipline.

What We Offer:

- Competitive salary

- Company pension scheme

- On-site parking

- Ongoing training and development

- Opportunities for career progression within a growing business

- Supportive, team-oriented work culture

- Employee assistance programme (EAP)

- Staff discounts and wellness initiatives

Key Responsibilities:

- Serve as the main point of contact for customer queries, updates, and service issues

- Generate non-account holder invoices and process credit card payments.

- Provide full administrative support to the Customer Operations Department

- Generate and present operational reports (KPIs, trends, customer insights)

- Maintain accurate records using Salesforce and internal systems

- Support internal projects and continuous improvement initiatives

- Collaborate with planning, workshop, and logistics teams to meet SLAs

- Manage and resolve customer complaints professionally and promptly

- Assist senior management with reporting, scheduling, and coordination

- Carry out ad hoc duties in a fast-moving environment

What You Bring:

- Minimum 3 years' administrative experience, ideally in logistics or automotive

- Excellent communication and relationship management skills

- High attention to detail and ability to handle multiple priorities

- Proficient in MS Office (Excel, Word, PowerPoint); Salesforce experience is a plus

- Proactive, adaptable, and able to work well under pressure

- Full clean Class B driving licence

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