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Professional Client Partnership Developer

3 weeks ago

Dublin, Dublin City, Ireland beBeeNegotiation Full time €40,000 - €80,000
About the Role

We are seeking a Client Service Account Manager to join our team. This individual will be responsible for maintaining and enhancing best-in-class client service to top-tier Treasury Services clients.

Key Responsibilities
  • Develop and maintain partnerships with clients, understanding their business needs and providing appropriate solutions
  • Act as a trusted advisor to clients, assisting in developing and executing strategic client plans
  • Promote the use of self-service tools to reduce client inquiries
  • Analyse payment and associated activities to identify efficiencies and cross-selling opportunities
  • Promote sharing of experience and best practice across the Service team
  • Participate in and support TS initiatives
  • Identify opportunities for product development and enhancement
  • Develop internal partnerships (e.g. Sales, Operations, Product, Technology)
  • Identify and escalate potential risks associated with client activities
  • Record all client interactions (e.g. calls, meetings, issues, proactive communications)
Requirements
  • Excellent verbal and written communication skills
  • Ability to work effectively under pressure whilst maintaining a professional manner
  • Dual-ability to work effectively as both a team player and alone
  • Demonstration of cultural sensitivity and awareness
  • Proven negotiation skills
  • Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
  • Ability to develop and mobilise internal networks and resources
  • Ability to effectively use and manage multiple systems
  • Client service and portfolio management experience