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Customer Support Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €35,000 - €45,000
Job Title:

Help Desk Specialist

Job Description:

The primary responsibility of this role is to provide timely and effective support to clients via phone, email or chat.

Key Responsibilities Include:

  • Receiving and responding to client inquiries in a professional and courteous manner
  • Utilizing databases to select the best processing method and explain the solution to the client in order to resolve the inquiry
  • Maintaining accurate and complete records of all inquiries and problems handled
Required Skills and Qualifications:

The ideal candidate will possess:

  • A high school diploma or equivalent
  • Typically no relevant experience required, however previous customer service experience is preferred
Desired Skills and Capabilities:

The successful candidate will demonstrate:

  • Basic computer skills
  • Ability to develop basic payments industry knowledge
  • Research skills to resolve customer inquiries
Seniority Level:

Entry level

Employment Type:

Full-time

Job Function:

Other

Industries:

Financial Services and IT