Business Growth Manager
4 days ago
As a seasoned leader, you will have the opportunity to shape the future of banking in your community, drive innovation and inspire a team of dedicated professionals. Your leadership will directly impact our ability to deliver exceptional customer experiences and achieve our ambitious goals.
">- Drive business growth by coaching, developing and motivating a high-performing team to meet key sales targets, people management metrics, risk management metrics and customer experience scores.
- Maximize the use of digital capabilities and other key enablers within the branch to support quality customer engagements.
- Support the customer engagement team in making every conversation count with an emphasis on fostering staff curiosity and delivering quality customer experiences.
- Drive productivity, efficiency, capacity creation and service excellence within the hub focusing on ensuring accuracy of information and speed of delivery to provide exceptional customer experiences.
Key accountabilities include:
- Define clear objectives and personal development initiatives for all team members to support branch and local market objectives.
- Plan, organize and manage the team strategically and holistically collaborating with product partners and business pillars to deliver business plans.
- Engage with key stakeholders, KBI's and community groups in the branch and its wider environs advocating for AIB and leveraging the full capabilities of AIB's suite of supports.
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