Multilingual Customer Advocate
3 days ago
About Our Client
Our client provides excellent opportunities for customer service and technology enthusiasts to work with top tech leaders. They offer a great opportunity for experienced professionals to advance their careers while developing strong skills and experience representing one of the biggest brands worldwide.
Job Description
This role involves working as a technical support representative, handling customer inquiries, and delivering solutions. The ideal candidate will have excellent communication skills, fluency in Portuguese, and experience with consumer products and services.
Responsibilities and Qualifications
- Identify customers' needs and deliver appropriate solutions, including sales.
- Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.
- Assist customers to place an order and related issues.
- Answer customers' inquiries and troubleshoot or escalate technical issues they face and assist customers with account issues.
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.
- Turn every customer into a happy customer.
- Exchange ideas and solutions with colleagues.
What You Will Bring
- Fluent Portuguese.
- Excellent communication skills.
- Sales experience with consumer products and services will be an asset.
- Technical research skills to troubleshoot customer problems.
- Advanced internet research skills.
- An empathetic soul with the communication skills that match.
- A positive and adventurous attitude.
What We Offer
- Complete support to help you ease your relocation to Greece.
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Full training by certified instructors.
- Professional growth & development opportunities.
- Special events as well as community & social responsibility initiatives.
- Free online Greek language courses.
- State of the art premises, providing a great working environment with relaxing break areas.
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