Multilingual Customer Advocate

3 days ago


Dublin, Dublin City, Ireland Headhunt International Full time

About Our Client

Our client provides excellent opportunities for customer service and technology enthusiasts to work with top tech leaders. They offer a great opportunity for experienced professionals to advance their careers while developing strong skills and experience representing one of the biggest brands worldwide.

Job Description

This role involves working as a technical support representative, handling customer inquiries, and delivering solutions. The ideal candidate will have excellent communication skills, fluency in Portuguese, and experience with consumer products and services.

Responsibilities and Qualifications

  • Identify customers' needs and deliver appropriate solutions, including sales.
  • Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.
  • Assist customers to place an order and related issues.
  • Answer customers' inquiries and troubleshoot or escalate technical issues they face and assist customers with account issues.
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.
  • Turn every customer into a happy customer.
  • Exchange ideas and solutions with colleagues.

What You Will Bring

  • Fluent Portuguese.
  • Excellent communication skills.
  • Sales experience with consumer products and services will be an asset.
  • Technical research skills to troubleshoot customer problems.
  • Advanced internet research skills.
  • An empathetic soul with the communication skills that match.
  • A positive and adventurous attitude.

What We Offer

  • Complete support to help you ease your relocation to Greece.
  • Competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.
  • Special events as well as community & social responsibility initiatives.
  • Free online Greek language courses.
  • State of the art premises, providing a great working environment with relaxing break areas.


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