Customer Value Advocate

3 days ago


Dublin, Dublin City, Ireland Servicenow Full time
About This Opportunity

This is an exciting opportunity to join our Customer Excellence Group as a Customer Success Guide. As a member of this team, you will drive customer success and platform adoption across EMEA, serving as the trusted point of contact for our customers.

Responsibilities
  1. Serve as a customer advocate, onboarding customers and helping them achieve measurable outcomes.
  2. Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
  3. Manage and nurture relationships to align customer needs with business outcomes and ensure ongoing value realization.
  4. Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
  5. Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.

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