Global Customer Advocate
2 days ago
As a Manager of our EMEA High-Touch Customer Success team, you will play a critical role in driving growth by ensuring that our customers achieve their business goals. You will hire and develop a team of world-class Customer Success Managers who deliver unmatched value to our customers and foster long-term partnerships.
Your Key Objectives- Drive revenue growth and customer satisfaction through effective team management.
- Develop and implement strategies to improve customer engagement and retention.
- Build strong relationships with customers and internal stakeholders.
You will motivate your team to build trusted customer relationships and deliver clearly-defined value in the pursuit of consistent revenue growth. You will personally own customer relationships to build rapport and strengthen bonds with our customers; you will also serve as an escalation point to resolve customer challenges.
About the Role- 2+ years of experience in a leadership role within Customer Success, Account Management, or a related field.
- 5+ years of experience as a CSM, Account Manager, or related customer-facing role at a B2B technology company.
- Demonstrated success in driving revenue growth and achieving portfolio targets.
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Global Customer Advocate
4 days ago
Dublin, Dublin City, Ireland Themis Solutions Inc. Full timeJob DescriptionWe seek a skilled Customer Support Specialist, EMEA to join our Customer Success Team in Dublin. As a trusted advisor, you will drive effective change by representing the voice of the customer and acting as the connective tissue between our Customer and Product teams.Key Responsibilities:Handle a high volume of inbound requests by phone, chat,...
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Global Communications Manager
1 week ago
Dublin, Dublin City, Ireland Advocate Group Full timeThis range is provided by Advocate Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeThe Advocate Group is proud to represent a globally renowned premium drinks company in their search for a Global Communication Manager to join their Global Marketing team.The Role:Develop and execute...
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Customer Advocate
6 hours ago
Dublin, Dublin City, Ireland Space NK Limited Full timeSpace NK Limited is looking for a dedicated and customer-focused Customer Advocate. As a Customer Advocate, you will be responsible for creating an inclusive, welcoming and approachable store environment.About the RoleDelivering exceptional customer advice through outstanding product knowledgeWorking closely with the store team to achieve sales and KPI...
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Global Innovation Manager
4 weeks ago
Dublin, Dublin City, Ireland The Advocate Group Full timeThe Advocate Group are supporting a leading global FMCG organisation who are looking for a Global Innovation Manager.You will be responsible for developing and delivering all aspects of the brand innovation agenda from ideation to launch in market.The Role:Work with the Head of Innovation & Design to develop the 5-year product innovation pipeline.Lead...
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Global Innovation Manager
2 weeks ago
Dublin, Dublin City, Ireland The Advocate Group Full timeThe Advocate Group are supporting a leading global FMCG organisation who are looking for a Global Innovation Manager.You will be responsible for developing and delivering all aspects of the brand innovation agenda from ideation to launch in market.The Role:Work with the Head of Innovation & Design to develop the 5-year product innovation pipeline.Lead...
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Customer Success Advocate
4 weeks ago
Dublin, Dublin City, Ireland UnitedHealth Group Full timeCustomer Success Advocate – Dublin/Letterkenny HybridOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you...
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Sales and Customer Advocate
3 hours ago
Dublin, Dublin City, Ireland Europcar Full timeJob OverviewWe are seeking a skilled Sales and Customer Advocate to join our team at Europcar. As a key member of our team, you will be responsible for delivering exceptional customer experiences while driving sales of our ancillary products.You will work closely with other departments to ensure seamless communication and efficient processing of customer...
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Customer Advocate
2 weeks ago
Dublin, Dublin City, Ireland New Relic, Inc. Full timeCustomer Advocate Customer Advocate Customer Advocate Req ID 9 Location(s) Dublin, Ireland; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office) Your opportunity We have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly motivated...
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Customer Support Advocate
3 days ago
Dublin, Dublin City, Ireland Megaport Full timeAbout MegaportMegaport is a global leader in Network as a Service (NaaS), revolutionising the way businesses connect to the cloud. We partner with top technology companies like Amazon, Microsoft, Google, IBM, Oracle, and NYSE to deliver innovative solutions. Our lean team of over 300 members worldwide operates from Brisbane, Australia, while employees are...
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Global Innovation Manager
1 day ago
Dublin, Dublin City, Ireland Advocate Group Full timeThe Advocate Group are supporting a leading global FMCG organisation who are looking for a Global Innovation Manager.You will be responsible for developing and delivering all aspects of the brand innovation agenda from ideation to launch in market.The Role:Work with the Head of Innovation & Design to develop the 5-year product innovation pipeline.Lead...
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Customer Success Advocate
4 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeRole OverviewThe Customer Success Advocate will be responsible for providing exceptional support to internal stakeholders, handling requests from various communication channels, and managing customer complaints.You will need to possess excellent verbal and written communication skills, be able to work collaboratively within a team, and have prior experience...
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Technical Customer Advocate
4 days ago
Dublin, Dublin City, Ireland Openai Full timeJob Description\We are looking for a highly skilled and motivated individual to join our User Operations team as a Technical Customer Advocate.\Your primary responsibility will be to interact directly with our customers through support tickets and Slack messages, resolving their complex problems and providing ownership and education on the use of our...
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Customer Success Advocate 15h Left
4 weeks ago
Dublin, Dublin City, Ireland UnitedHealth Group Full timeCustomer Success Advocate – Dublin/Letterkenny HybridOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you...
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Customer Value Advocate
3 days ago
Dublin, Dublin City, Ireland Servicenow Full timeAbout This OpportunityThis is an exciting opportunity to join our Customer Excellence Group as a Customer Success Guide. As a member of this team, you will drive customer success and platform adoption across EMEA, serving as the trusted point of contact for our customers.ResponsibilitiesServe as a customer advocate, onboarding customers and helping them...
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Customer Care Advocate
1 week ago
Dublin, Dublin City, Ireland Shutterstock Ireland Limited Full timeThe Opportunity: Shutterstock is a global technology company that powers one of the world's largest marketplaces for high quality photos, illustrations, videos and music utilized by corporations, creative agencies, media and entertainment production companies, and news agencies of all sizes. Our goal is to help the world experience images, footage, and...
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Customer Success Advocate
7 hours ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeAt Cpl Healthcare, we're seeking a Customer Success Advocate to join our team. As a key member of our sales and retention department, you will be responsible for maintaining relationships with customers assigned to you.You will monitor customer activity related to our products or services, providing support through onboarding, implementation, and training...
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Customer Experience Advocate
3 days ago
Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full timeTbwa Chiat/Day Inc is looking for a Customer Experience Advocate to join its team. In this role, you will provide technical support and consultation to customers and internal colleagues, troubleshoot and diagnose technical issues, and ensure customer satisfaction.The ideal candidate will have two years plus of technical support experience in automation or a...
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Customer Experience Advocate
6 hours ago
Dublin, Dublin City, Ireland PTSB Full timeJob Title: Customer Experience AdvocateAbout the Role:This is a permanent position based in PTSB's Dublin South East branch. As a Branch Customer Experience Champion, you will work collaboratively with your team to support the efficient delivery of business objectives.You will develop your skills through participation in our Collaborative Customer...
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Customer Success Advocate
23 hours ago
Dublin, Dublin City, Ireland TN Ireland Full timeAs a Customer Success Advocate with TN Ireland, you will play a critical role in ensuring our customers receive the best possible support and experience. This is an excellent opportunity to join a dynamic team and contribute to the continued growth and success of our EMEA business.About the Role:You will be responsible for running a busy outbound pipeline of...
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Customer Experience Advocate
2 days ago
Dublin, Dublin City, Ireland Compass Education UK & IE Full time**Job Summary**We're seeking a highly motivated Customer Experience Advocate to join our Support Team. As a key member of our team, you'll play a vital role in delivering exceptional customer service and technical support to our clients.About UsCompass Education UK & IE is a leading provider of School Management Information Systems (MIS) with a strong...