Customer Relationship Development Specialist
3 days ago
We're seeking a highly skilled Sales and Customer Experience Coordinator to join our team at Fields Retail Limited. This exciting role involves maximising sales while delivering exceptional service to our valued customers.
Main Responsibilities:- Sales Growth and Revenue Maximisation: Proactively contact post-purchase customers to ensure satisfaction, drive repeat business, and increase lifetime value.
- Clienteling and Upselling/Cross-Selling: Engage high-value and repeat customers with product launches, exclusive offers, and personalised recommendations to drive sales.
- Abandoned Cart Outreach and Finance Sales Support: Contact customers who left their orders incomplete, assisting them in finalising purchases, and follow up with V12 customers to secure sales.
- Customer Service and Retention Emails/Phone Queries: Handle customer inquiries with a proactive, solutions-focused approach, always seeking to turn interactions into sales opportunities.
Key Requirements:
- Strong ability to identify and capitalise on sales opportunities while delivering exceptional service.
- Excellent written and verbal communication skills with a luxury-aligned tone of voice.
- Ability to multitask and manage various customer interactions efficiently.
- Familiarity with ecommerce platforms, finance payment options, and online reputation management tools.
- Passion for building customer relationships and driving revenue.
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