Renewal Process Coordinator

2 days ago


Dublin, Dublin City, Ireland Klaviyo Inc. Full time
Job Description:
Klaviyo Inc. is seeking a highly skilled Renewal Process Coordinator to join our team. As a key functional member of the GTM post sales team, you will be responsible for orchestrating a successful and timely renewal process for manually-contracted Klaviyo customers.

Responsibilities:
- Proactively manage the end-to-end renewal process for assigned customer accounts, increasing the renewal rate and reducing (gross) churn.
- Work on upcoming renewals, engaging with customers 90 days in advance to secure timely renewals and facilitate any internal approvals needed.
- Prepare renewal quotes and contracts, ensuring accuracy and compliance with company policies.

Cross-Functional Collaboration:
- Collaborate with the sales, customer success, finance, legal, and other stakeholders internally to ensure a coordinated approach to renewals.
- Identify add-on or cross-sell opportunities and facilitate conversations with relevant CSMs or customer growth representatives.

Requirements:
- Minimum of 2-3 years of renewals experience in a SaaS environment.
- Proven ability to manage ambiguity and navigate an evolving organization.
- Proven ability to work independently and collaborate effectively.
- Outstanding verbal and written communication skills, with the ability to present to diverse audiences both internally and externally.

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