Renewals Manager

2 days ago


Dublin, Dublin City, Ireland Klaviyo Inc. Full time

We are seeking a highly skilled Renewals Manager to join our team at Klaviyo Inc. The successful candidate will play a key role in orchestrating the renewal process for manually-contracted customers, ensuring a seamless continuation of their partnership with us.

About the Role:
  • Proactively manage end-to-end renewal process for assigned customer accounts, increasing renewal rate and reducing churn.
  • Work closely with customer success and growth teams to offer outstanding customer experience and contribute to portfolio growth.
Key Responsibilities:
  • Renewal Management: Proactively manage the renewal process, prepare quotes and contracts, and negotiate contract terms to achieve win-win agreements.
  • Negotiation and Objection Handling: Collaborate with customers to address objections and concerns, and negotiate pricing and service level agreements.
  • Forecasting: Accurately forecast renewals and key metrics, utilizing data and reporting tools to track performance and identify opportunities for efficiency gains.
Requirements:
  • Minimum 2-3 years of renewals experience in a SaaS environment.
  • Proven ability to manage ambiguity and navigate an evolving organization.
  • Outstanding verbal and written communication skills, with ability to present to diverse audiences.

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