
Trade Counter Support Specialist
2 weeks ago
We are seeking a motivated and customer-focused individual to join our team in Belfast. The successful candidate will play a key part in supporting our customers, whether it's at the trade counter, over the phone, or by email.
About the PositionThis is an excellent opportunity for someone who enjoys working with people and providing exceptional customer service. You will be responsible for serving customers at the trade counter with professionalism and enthusiasm, handling inbound calls and emails, processing orders, and assisting with upselling and cross-selling products.
Key Responsibilities- Deliver exceptional customer service at the trade counter
- Respond to inbound calls and emails with professional courtesy
- Process orders, manage stock queries, and create quotations using Outlook, Word & Excel
- Collaborate with colleagues to achieve sales growth through upselling and cross-selling
- Maintain a clean and organized trade counter area
- Fluent spoken & written English
- Proficiency in computer applications (Outlook, Word, Excel)
- Strong communication skills and customer service attitude
- A full clean driver's license
- Ability to work as a team player with a proactive approach
Hours: Monday - Thursday: 8:00am - 5:00pm, Friday: 8:00am - 4:00pm. Based at our Belfast site.
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