Enterprise Technical Account Professional

1 week ago

Dublin, Dublin City, Ireland beBeeAccount Full time €72,000 - €108,000
Technical Account Manager Opportunity

We are seeking an experienced Technical Account Manager to join our team in Dublin. As a key member of our Operations group, you will be responsible for delivering strategic consultations and proactive support to our largest and most complex users.

Key Responsibilities:
  • Provide exceptional experience to assigned accounts' key stakeholders
  • Collaborate with the wider Operations team to provide current state resources and knowledge to enable exceptional experience across teams interacting directly with the user via support channels external documentation or product/feature feedback or development
  • Foster long-term user relationships that grow loyalty to Stripe products
  • Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes declines product adoption and global expansion
  • Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe
  • Lead user-facing meetings both in person and through video chat
  • Collaborate on the continued design of this support offering
  • Create user-facing content for long-term solutions
Required Skills and Qualifications:
  • Minimum 5 years experience in enterprise-level client-facing work
  • Strong product sense and energized by the challenge of solving difficult user-related problems
  • Strong written and verbal communication skills in English and Spanish to support regional-based customers
  • Ability to lead complex integration conversations in a highly consultative and proactive manner
  • Familiarity with APIs and able to explain API concepts to Stripe's largest and most technical customers
  • Familiarity with SQL and comfortable building basic queries and modifying more complex ones
  • Strong technical troubleshooting skills and comfortable interfacing with technical teams
  • Professional confident and collaborative personality adept at client relationship management capable of engaging in business-level and technical conversations at multiple levels of the organization

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