Administrative Support Professional

3 days ago

Belfast, Ireland beBeeAdministrative Full time €21,368 - €53,320
Job Description:

The role of an Admin Support Worker involves providing a high level of administrative support to various teams within the organization.

Responsibilities include:

  • Referral processing
  • Appointment booking
  • E-procurement
  • First point of contact for members of the public making enquiries by telephone

The post holder will be required to work flexibly over a 7 day period and participate in out of hours roster.

Key Responsibilities:

The successful candidate will be responsible for:

  • Undertaking a range of admin support duties, including making appointments, managing and monitoring waiting lists, maintaining diaries, receiving, processing and distributing incoming mail, and maintenance of filing systems and relaying messages.
  • Coordinating and processing a range of correspondence in accordance with agreed procedures within area of responsibility.
  • Processing all referrals received for multi-disciplinary team in a timely and effective manner on Trust corporate systems and local databases.
  • Making appointments for home visits appropriate to their urgency in co-ordination with managers or team leads.
  • Responsible for maintaining & updating patient demographic details, adding/revising on written and electronic records as appropriate.
  • Maintaining adequate supplies of stock and stationery, and ordering stock/nonstock items using Trust's E-procurement system.
  • Ordering of medical equipment and supplies for use by professional staff, using Trust IT systems.
  • Ensuring that all systems used both manual and computerised are maintained in an accurate and timely way and in accordance with local policies and procedures.
  • Assisting in the production/collation of statistics as required.
  • Ensuring that systems are in place to provide data returns, which support the provision of service reports.
  • Handling all telephone calls in a courteous and pleasant manner.
  • Ensuring all patients are offered appropriate appointments in line with guidelines.
  • Participating in the development of local policies and procedures, as appropriate.
  • Ensuring all tasks/duties are completed in a timely manner in accordance with agreed performance standards.

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