Community Operations Specialist
7 days ago
The role of a Community Operations Analyst at Cpl Healthcare is to provide exceptional support to our community members. As a key member of our team, you will be responsible for investigating and resolving reported issues, enforcing clients' Terms of Use, and becoming knowledgeable about client products and community standards.
You will use your market-specific knowledge and insights to find scalable solutions to improve the support of our community. Your strong interpersonal skills, verbal, and written communication skills, along with empathy, will enable you to effectively interact with users and stakeholders.
To succeed in this role, you must have a strong personal resilience, ability to operate in a pressured and fast-paced environment, and high adaptability. You should also be able to make decisions, prioritize tasks, solve problems, and work as part of a team.
The ideal candidate will have a fluent Finnish language skill on a near-native level (C1-C2) in oral and written communication, along with an advanced level of English (C1). If you are not sure about your language level, we can offer you an assessment.
Candidates who choose the evening shift will receive a 25% salary uplift for late hours from 10 pm to 2 am. In addition, they will receive €12 per day as travel allowance. All employees will enjoy free meals on-site, private healthcare, pension contribution, and 25 days of annual leave.
This is a full-time, permanent position with no rotations. Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).
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