Customer Success Manager Lead

4 days ago


Dublin, Dublin City, Ireland Asana Full time

Customer Success Program Overview

At Asana, our mission is to help teams orchestrate their work, from small projects to strategic initiatives. We believe that by empowering customers to achieve their goals, we can drive adoption and retention across a broader customer base.

We're looking for a highly skilled DACH Territory Customer Success Manager to join our team and partner with customers on how to best leverage Asana to achieve their unique business objectives. Your engagements with customers will result in their increased satisfaction with and confidence in Asana as their organization's work management solution.

About the Role

  • Drive customer outcomes and value via time-bound engagements
  • Empower customers to become self-sufficient Asana champions, solving for their immediate needs while focusing on their long-term success, value realization, and retention
  • Co-create strategies and plays with your Scaled CS team to drive the broadest engagement across our customer base, most meaningful engagement tactics, and best adoption and retention results
  • Act as a cross-functional superstar

Requirements and Qualifications

  • 2-3 years of demonstrated success in an Account Management or Customer Success role
  • Fluent in German and English
  • Strong team player
  • Customer-centric: Devoted to ensuring our customers' success and committed to advocating for our customers whenever possible
  • Solid communicator: Able to communicate confidently & concisely through Asana, via email, over the phone, or in person, with all audiences (from cross-functional team to customer Executives)
  • Self-motivated and curious: Bias for action and work effectively in a highly ambiguous, ever-changing environment
  • Driven, process-oriented person: Able to effectively balance competing priorities and make decisions that best support Asana, the team, and the customer


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