Expert Customer Complaint Resolutions Professional

2 weeks ago

Maynooth, Co Kildare, Ireland beBeeCommunication Full time €45,000

Job Title:
Customer Complaint Resolution Specialist

Job Description:

  • This is a key role in the organization’s customer outcome and regulatory compliance strategy—a great opportunity to join a stable and supportive team that plays a vital part in delivering excellent customer experiences.
  • You'll be part of the dedicated Complaints Team, reporting directly into the Complaints Manager. Your main focus will be managing and investigating customer complaints—informal and formal —received through various sales channels.

Key Responsibilities:

  • Investigating formal complaints and preparing well-structured responses
  • Supporting escalated complaints with quality and compliance teams
  • Identifying trends, root causes, and areas for improvement from complaint data
  • Flagging quality issues and sharing feedback with relevant teams
  • Assisting with complaint-related training and internal processes
  • Collaborating with quality and compliance teams as needed

Requirements:

  • A qualification - Fully APA qualified is essential; CIP is preferred
  • Solid experience handling customer complaints—ideally in financial services or insurance
  • A good understanding of consumer protection guidelines
  • Strong written and verbal communication skills—you'll be drafting formal responses and communicating with various stakeholders
  • A high level of accuracy and attention to detail
  • Confidence using Microsoft Office and internal systems
  • A proactive, organized approach to work—you'll be managing deadlines and multiple priorities

Why this role?


This is a fantastic opportunity to work with an experienced and supportive team where your voice is heard, and your insights make a real difference to both customers and internal processes. If you're someone who enjoys problem-solving and wants to contribute to improving customer outcomes, this could be the right fit for you.

What You Will Gain:

  • Opportunity to grow professionally and personally
  • Chance to make a meaningful impact on customer experiences
  • Excellent opportunities for career advancement
  • Competitive compensation and benefits package
  • Great working environment

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