Platform Implementation Specialist

5 days ago

Dublin, Dublin City, Ireland beBeeServicenow Full time €45,000 - €60,000

We are seeking a highly skilled ServiceNow Analyst to support the building and implementation of our platform.

This role will be instrumental in deploying and maintaining the platform, including managing biannual updates, developing work flows, conducting testing, delivering user training, and automating tasks, schedules, and reporting.

  • Define business priorities and create functional/technical specs with supporting documentation for all configured processes.
  • Manage assigned tasks, aligning with standardized processes and improving operations.
  • Develop and deliver end-user training and provide ongoing support post-implementation.
  • Keep stakeholders informed and contribute to project planning and documentation.
  • Lead platform upgrades, conduct testing, and train team for backups.
  • Continuously review and enhance workflows and manage release schedules.
  • Maintain issue logs, create documentation, and recommend process enhancements.
  • Apply ServiceNow best practices and troubleshoot platform issues.
  • Share expertise through coaching, presentations, and documentation.
Required Skills and Qualifications
  • 2+ years experience in a similar role supporting ServiceNow platform
  • Strong understanding of ServiceNow platforms and functionality (e.g. ITOM, ITBM, HR, CSM)
  • Good understanding of core ITSM processes (e.g. Incident and Problem Management, Configuration Management, and Request Management)
  • Strong problem-solving and analytical ability
  • Excellent collaboration and communication skills
  • Skilled in data analysis; knowledge of JavaScript/AngularJS a plus
  • ServiceNow CSA certification is an advantage
  • Strong ITIL foundation, preferably with V4 or V3 certifications
Benefits
  • Competitive salary range
  • Bonus scheme, good pension matching, annual leaves
  • Clear progression path and supportive working environment

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