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Client Expansion Representative

1 week ago

Dublin, Dublin City, Ireland DocuSign, Inc. Full time

Overview

Docusign is a leading provider of e-signature and contract lifecycle management solutions. We are seeking an experienced Account Executive to join our team and drive growth in assigned accounts and develop relationships with existing clients.

Key Responsibilities

  • Deliver programmatic engagement with existing Docusign clients to develop and maintain relationships while helping to grow Docusign's incremental revenue by uncovering additional use cases and opportunities.
  • Qualify sales opportunities based on Docusign's sales methodology and metrics, to include client fit and success criteria.
  • Position Docusign's value proposition as part of the overall business solution, linking these benefits back to the key business issues of the client.
  • Expand the Docusign solution beyond the functionality introduced during implementation process and consistently seek new business opportunities.
  • Process sales orders and facilitate customer onboarding.
  • Handle customer needs for engagement with other Docusign resources, such as professional services, training, product management, and marketing.
  • Enlist customers to participate and/or speak at Docusign and partner events.
  • Provide accurate, timely reports, and forecasts, as needed, for management.
  • Maintain current and accurate account information, as well as leads and follow-ups for assigned clients in CRM database.
  • Manage overall customer loyalty, serving as internal advocate and escalation point to clients.

Requirements

  • Fluency in English.
  • Experience in consultative sales and account management, preferably within a SaaS model.
  • Digital literacy, including experience using sales force automation tools (preferably Salesforce.com), Microsoft Word, PowerPoint, and Excel.