Aftersales Business Development Manager

2 days ago


Dublin, Dublin City, Ireland Volvo Car Germany GmbH Full time
Job Description
  • You will be responsible for working closely with our Volvo retailer network to drive aftersales business performance.
  • This dynamic role requires strategic thinking, excellent communication skills, and the ability to motivate and coach the network towards achievement of parts & accessory sales objectives.
  • You will also work with our Head Office colleagues to align strategy, campaigns, and performance metrics.

Your Key Responsibilities:

  1. Service business operations commercial agenda
  2. Development and implementation of Parts, Accessories & Service Offers
  3. Product pricing strategy
  4. Retailer bonus scheme definition, follow-up, and delivery
  5. Establishing working partnerships with Service retailers
  6. Track retailer performance based on commercial service KPIs
  7. Improvement identification based on retailers' inputs during regular Field visits
  8. Service retailer quality KPIs monitoring
  9. Manage 3rd Party partnerships, e.g., Wurth, Easygo, Bestdrive, etc.
  10. Service Agreements and Extended Warranty strategy & pricing
  11. Work with the marketing team for campaign creation & activity management
  12. Digital content management


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