Event Service Manager

3 days ago

Galway, Galway, Ireland beBeeHotel Full time €35,000 - €40,000

Job Overview

The Conference and Banqueting Manager plays a crucial role in the hotel's success, delivering exceptional customer service and experiences.

Key Responsibilities

  • Effectively manage conference and banqueting facilities to optimize availability and client satisfaction through meticulous planning and smooth delivery of services.
  • Collaborate with Sales to comprehend event requirements and preferences.
  • Plan and coordinate all aspects of conferences, banquets, and events, including meeting space, catering, audio-visual equipment, and decor.
  • Act as the primary point of contact for clients throughout the execution phases of events.
  • Ensure that all queries/requests are handled in a professional and proactive manner to deliver an impeccable client experience.
  • Obtain feedback in a timely fashion to analyze the quality of delivery.
  • Oversee and manage a team of banquet and event staff.
  • Ensure that staff are properly trained and capable of delivering high-quality service.
  • Develop and implement Standard Operating Procedures (SOPs) for every aspect of the C&B department.
  • Maximize revenue and profitability from all market segments.
  • Effectively manage and co-ordinate conference/event enquiries, databases, reports, and site inspections.
  • Ensure all client charges are correctly posted and accounted.
  • Maintain a high standard of cleanliness throughout the department.
  • Manage the wage cost and staffing of the department in line with targets set by senior management.
  • Be creative in analyzing the wedding market, identifying trends, and engaging in new wedding additions from the hotel.
  • Constantly strive to better the products and services the C&B department offers.
  • Work closely with the sales team to promote wedding and event sales and maximize revenues from same.

Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and prioritize tasks effectively.
  • Strong organizational and time management skills.
  • Attention to detail and ability to maintain high standards.
  • Proven experience in managing conference and banqueting facilities.

Benefits

As a member of our team, you can expect:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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