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Effective Customer Complaint Resolution Professional
2 weeks ago
Customer Service Specialist
We're seeking an experienced and dedicated professional to join our Complaints Team. This is a fantastic opportunity to contribute to customer outcomes and regulatory compliance.
- The role involves managing and investigating customer complaints, preparing well-structured responses, and identifying trends and areas for improvement from complaint data.
- You'll be part of a collaborative team working closely with quality and compliance teams to drive continuous improvement.
- To succeed in this role, you'll need strong written and verbal communication skills, a good understanding of Consumer Protection Code guidelines, and experience handling customer complaints in financial services or insurance.
- A qualification in Fully APA qualified is essential; CIP is preferred.
- You'll have the opportunity to work on a wide range of complaints, from informal to formal, and develop your expertise in complaint management.
- Your input will make a real difference to customers and internal processes, and you'll have the chance to share your insights and ideas with the team.
What You'll Need
- A strong background in customer service, with experience handling complex complaints.
- Excellent communication and interpersonal skills, with the ability to build relationships with colleagues and stakeholders.
- A proactive and organized approach, with the ability to manage multiple priorities and deadlines.
Why Choose Us
This is a great opportunity to work in a supportive and collaborative environment where your voice is heard and your contributions are valued.
By joining our team, you'll have the chance to develop your skills and knowledge in complaint management and make a positive impact on customer outcomes.
So if you're looking for a challenging and rewarding role that will allow you to grow and develop as a professional, we'd love to hear from you.
