Customer Success Coach
3 days ago
About Us
At ServiceNow, we're on a mission to make the world work better for everyone. Founded in sunny San Diego, California in 2004 by visionary engineer Fred Luddy, our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Our Story
We've grown from a small start-up to a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our journey's just beginning – join us as we pursue our purpose.
Job DescriptionThis exciting opportunity is part of our newly created Customer Excellence Group, driving customer success and platform adoption across EMEA from our Regional Success Centre in Dublin, Ireland. As a Customer Success Guide, you'll work with some of the most important customers, helping them unlock the full potential of our products while contributing to strategic growth initiatives.
- Drive customer success and growth by understanding their business needs and helping them achieve measurable outcomes.
- Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
- Manage and nurture relationships to align customer needs with business outcomes and ensure ongoing value realization.
- Suggest best practices and enable customers to attend our workshops on governance, adoption models, internal champions, and platform maturity.
- Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
- Support executing customer success plans with clear goals, timelines, and success metrics.
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