Customer Success Specialist
4 days ago
Job Title: Customer Success Specialist (German-Speaking) Location: Dublin City Centre (Hybrid) Operational Hours: 8:00 AM - 4:30 PM (Monday to Friday) Contract Type: Permanent Salary: €35,000 per annum + benefits.
Relocation: Provided if outside of Ireland.
About the Role We are looking for a German Customer Success Specialist to join our growing Customer Success team.
In this key role, you will ensure our customers have an exceptional experience as they begin using our product.
You'll work directly with new clients to guide them through the onboarding process, ensuring their success and satisfaction.
This role is perfect for someone who is customer-focused, enjoys problem-solving, and wants to help clients optimise their use of HR software.
You will work with a small team and report to your Team Leader.
Key Responsibilities Client Onboarding: Manage the smooth onboarding and implementation of new customers by understanding their needs and ensuring they're set up for success with the product.
Customer Support: Provide exceptional support via email, phone, and online demonstrations to ensure clients are confident and satisfied with the product.
Data Management: Assist with the import and setup of customer data, ensuring everything aligns with the product requirements.
Training Material Development: Contribute to the creation of helpful resources such as help center articles, tutorials, and webinars to support customers.
Process Optimization: Continuously look for ways to improve processes, enhance efficiency, and automate tasks when possible.
What We're Looking For Fluent in German and English: Strong written and spoken communication skills in both languages.
Experience in Customer-Facing Roles: Background in customer success, support, or account management.
Self-Motivated: Ability to work independently and manage multiple tasks efficiently.
Customer-Focused Problem Solver: A mindset focused on finding solutions to meet customer needs and drive satisfaction.
Tech-Savvy: Comfortable working with data and tools like MS Office, especially Excel.
What Would Set You Apart Experience in B2B Software: Knowledge of business-to-business software environments is a plus.
Familiarity with Tools: Experience with customer support and engagement platforms like Zendesk, Gainsight, or Jira is advantageous.
Passion for Digital Transformation: Interest in HR technology and business digitalisation is a plus.
What We Offer Competitive Salary: A stable, permanent role with a competitive salary.
Wellbeing Benefits: Enjoy benefits such as free GP services, vision tests, and private medical insurance coverage (with tenure-based contributions).
Transport Perks: Subsidised city centre parking, bike-to-work tax relief, and savings on public transport via our tax saver scheme.
Great Work Environment: Access to an inspiring, fun, and innovative office space with 'relax' and 'play' areas, an onsite gym, free breakfast cereals and fruit, and coffee stations.
Community Engagement: Participate in corporate social responsibility (CSR) events and community projects year-round.
Relocation Support: If relocating to Ireland, we offer up to 4 weeks of accommodation to help you settle in and start your new role.
How to Apply If you're passionate about customer success and excited to help clients maximise their potential with innovative HR solutions, we want to hear from you
Apply now to Emily Mason via the link and become part of a dynamic, supportive team in a growing organisation.
Skills: German Customer Service German Administrator Fluent German German Call Centre
-
Customer Success Specialist
1 day ago
Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full timeCustomer Success Specialist (German-Speaking)Location: Dublin City Centre (Hybrid)Operational Hours: 8:00 AM - 4:30 PM (Monday to Friday)Contract Type: PermanentSalary: €35,000 per annum + benefits.About the RoleWe are looking for a German Customer Success Specialist to join our growing Customer Success team. In this key role, you will ensure our customers...
-
Customer Success Renewal Specialist
4 days ago
Dublin, Dublin City, Ireland SAP SE Full timeJob DescriptionWe are seeking a highly skilled Customer Success Renewal Specialist to join our team. As a Renewal Specialist, you will play a pivotal role in ensuring the ongoing satisfaction and retention of our existing customer base.Key Responsibilities:Client Relationship Management:Develop strong relationships with clients to understand their needs,...
-
Customer Success Specialist
2 weeks ago
Dublin, Ireland Abrivia Full timeJob Title: Customer Success Specialist (German-Speaking) Location: Dublin City Centre (Hybrid) Operational Hours: 8:00 AM - 4:30 PM (Monday to Friday) Contract Type: Permanent Salary: €35,000 per annum + benefits. Relocation: Provided if outside of Ireland. About the Role We are looking for a German Customer Success Specialist to join our growing Customer...
-
EMEA Customer Success Specialist
6 days ago
Dublin, Dublin City, Ireland Themis Solutions Inc. Full timeAt Themis Solutions Inc., we are dedicated to providing our customers with unparalleled support and service. As an EMEA Customer Success Specialist, you will play a critical role in ensuring our customers achieve their goals and objectives.The successful candidate will possess excellent communication and interpersonal skills, as well as a strong...
-
Customer Success Advocate
22 hours ago
Dublin, Dublin City, Ireland Abrivia Full timeAbout the RoleWe are looking for a German Customer Success Specialist to join our growing team. As a key member, you will ensure our customers have an exceptional experience as they begin using our product.You'll work directly with new clients to guide them through the onboarding process, ensuring their success and satisfaction. This role is perfect for...
-
Customer Success Partnership Specialist
3 days ago
Dublin, Dublin City, Ireland Sap Se Full timeSAP Signavio is revolutionizing the way businesses optimize their processes.We are seeking a Customer Success Partnership Specialist to play a pivotal role in ensuring the ongoing satisfaction and retention of our existing customer base.As a Renewal Contract Manager, you will serve as the primary point of contact for clients nearing the expiration of their...
-
Customer Success Expert
18 hours ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCompany Overview:Cpl Healthcare is a leading provider of recruitment and workforce solutions. We are seeking a highly motivated and proactive Customer Success Specialist to join our team.Salary Range:A competitive salary will be offered, plus commission based on performance.Job Description:We are looking for a skilled individual to manage post-sales,...
-
Customer Success Representative
4 days ago
County Dublin, Ireland Abrivia Full timeAt Abrivia, we are looking for a highly skilled Customer Success Representative to join our team. This role involves working closely with new clients to guide them through the onboarding process, ensuring their success and satisfaction.The ideal candidate will be fluent in German and English, with strong written and spoken communication skills in both...
-
Customer Success Executive
2 days ago
Dublin, Dublin City, Ireland Salesforce Full time**About Our Company**Salesforce is a leading provider of cloud-based customer relationship management (CRM) solutions. We help businesses of all sizes connect with their customers in a more meaningful way, driving growth and success through our innovative technologies.We're seeking an experienced Enterprise Sales Specialist to join our team in Eastern...
-
Renewal Specialist
2 days ago
Dublin, Dublin City, Ireland Sap Se Full timeWe are revolutionizing business processes with our powerful platform at SAP Signavio.Our team is passionate about creating products that people love to use, prioritizing new ideas and implementing them rapidly.As a Renewals Specialist, you will play a crucial role in ensuring the satisfaction and retention of our existing customers.You will serve as the...
-
Customer Success Technician
5 days ago
Dublin, Dublin City, Ireland TechForce Talent Full timeCareer OpportunityWe are seeking a skilled Customer Success Technician to join our team at TechForce Talent. As an L1 Technical Support Specialist, you will be responsible for handling IT support requests, troubleshooting issues, and delivering solutions to our clients.Key ResponsibilitiesHandle incoming IT support requests from clients via various...
-
Customer Success Specialist
5 days ago
Dublin, Dublin City, Ireland Servicenow Full timeAbout UsAt ServiceNow, we're revolutionizing the way organizations work by transforming how companies manage and automate their operations.We began our journey in 2004 in sunny San Diego, California, with a vision to make the world work better for everyone.Today, as a global market leader, we bring innovative AI-enhanced technology to over 8,100 customers,...
-
Customer Success Specialist
5 days ago
Dublin, Dublin City, Ireland Business Consultants Group Full timeWe are looking for a highly skilled Business Development Administrator to join our team at AVASK Global Compliance.The successful candidate will have experience in a customer service-based role, excellent communication skills, and the ability to work well in a team and independently.The ideal candidate will be a proactive problem solver, able to adapt to...
-
Customer Success Engineer
2 weeks ago
Dublin, Dublin City, Ireland NetApp Full timeJob Summary Join our dynamic and forward-thinking team as a Customer Success Engineer (CSE), where you'll play a pivotal role in shaping the success of our strategic cloud customers. In this exciting position, you'll guide them through every phase of their cloud storage and data services adoption journey, ensuring they achieve their desired business...
-
Client Success Specialist
2 days ago
Dublin, Dublin City, Ireland LinkedIn Full timeJob DescriptionThis Client Success Specialist role is a key part of our Marketing Solutions team, responsible for building and managing relationships with clients across various industries. The successful candidate will have 5+ years of experience in client-facing roles, with a strong understanding of digital media sales and account management.You will work...
-
High-Performing Customer Success Strategist
4 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeJob DescriptionWe are seeking a highly motivated and proactive Customer Success Specialist to join our team at Cpl Healthcare. The successful candidate will be responsible for maintaining relationships with customers, monitoring their activity, and providing support through onboarding, implementation, and training sessions.About the RoleThis is a fantastic...
-
Customer Success Portfolio Manager
3 days ago
County Dublin, Ireland The Panel Group Full timeWe are seeking a highly skilled Customer Success Portfolio Manager to join our team at The Panel Group. As the primary client contact, you will drive process improvements and collaborate with internal teams to enhance customer success.Your key responsibilities include overseeing client onboarding, managing a portfolio of clients, and collaborating with...
-
Customer Success Advocate
4 weeks ago
Dublin, Ireland UnitedHealth Group Full timeCustomer Success Advocate – Dublin/Letterkenny HybridOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you...
-
Customer Success Advocate
4 weeks ago
Dublin, Dublin City, Ireland UnitedHealth Group Full timeCustomer Success Advocate – Dublin/Letterkenny HybridOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you...
-
Customer Success and Growth Specialist
2 days ago
Dublin, Dublin City, Ireland Google Full timeAbout Google's gCare TeamThe Customer Success Acceleration (CSA) team is an integral part of Google's critical growth engine for medium and large-sized businesses across the globe. As a member of this team, you will play a crucial role in delivering an excellent experience and business outcome for every GCS customer every time.Through our long-term...