Payments Support Administrator

4 weeks ago

Dublin, Ireland Cpl Full time

Role: Payments Support Administrator

Location: Cabinteely, Ireland

Contract role (until the end of 2024)


Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Irelandâs promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland. Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract. This role will provide full 360 support to you by way of full on-site training, and on-going support to develop yourself. This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery. At the heart of this purpose is our commitment for an inclusive

environment.


In this role you will:

  • Work as part of a very lively and diverse team you will have the opportunity to work closely with our Republic Of Ireland and UK colleagues.
  • Complete daily payment processing activities accurately and within SLA. Payment activity includes input and verification processing for Ireland, NI & GB jurisdictions. Payments will also be in relation to cross currency settlements.
  • To maintain and accurately update data bases and spreadsheets.
  • Ensure all actions align with regulatory and internal procedures.
  • Highlight problem trends to the Department Manager which may require corrective action or improvement.
  • Call out any errors identified immediately to line management and unit risk contacts in order for raising on RADAR. Actively participate in the investigation for root cause and remediation with management.
  • Be flexible in relation to after hours and bank holiday working and to provide cover in other areas, as and when required.
  • Provide team support on an ongoing basis and participate in all team sessions where required.

What will make you stand out?

  • Previous customer service experience demonstrating a high standard of service in every customer interaction.
  • Self-motivated and upbeat with the necessary aim to achieve agreed objectives and engage with career and personal development offerings to drive your career.
  • Excellent communication skills with the ability to work effectively as part of a team.
  • Ability to maintain high levels of accuracy whilst working to tight timeframes.

Why work for Bank of Ireland?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions Family can mean

different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important; they have an employee assistance program along with other fantastic supports. Bank of Ireland also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career


Benefits of being a Cpl colleague on site:

  • 24 days annual leave
  • Great starting rates & hours
  • Engaged onboarding & training
  • APA/ QFA support subject to role
  • Dedicated EAP programme
  • Bike To Work scheme
  • Travel tax incentives
  • A diverse and inclusive culture
  • Remote, hybrid & on-site opportunities - Subject to role
  • Flexible hours available - Subject to role
  • Access to internal BOI Careers Lab and soft skill training

Cpl is an Equal Opportunity employer. At Cpl we believe that delivering our vision to be the worldâs best at transforming our clients and candidates through sustainable transformational talent

solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so. Cpl welcomes

applications from all individuals, including applicants with additional needs and disabilities and those who have taken time out for reasons including family or caring responsibilities. As a company Cpl is a Gold Medal holder for Diversity & Inclusion. We have also been recognised as the 5th Best Large Workplace in Ireland by Great Place to Work®; these values drive our passion for our programs, supporting our clients and Cpl colleagues across our client sites. While initially these are contracts circa 6-12 months in duration; due to ongoing investment in front

line services, opportunities to extend are available subject to individual performance and availability of roles. Over the years, we have seen Cpl colleagues start something amazing, take experience from other roles and build solid careers with Bank of Ireland, which has resulted in a very high proportion of people going on to have permanent careers with them when they become available. We have had people leave to travel or continue their education come back and resume their journey.

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