After Sales Executive D24
2 weeks ago
Our client is based in Citywest Business Park, Dublin 24 and is currently recruiting for an experienced After Sales Advisor to join their team in ensuring customer satisfaction by providing exceptional post-purchase support.
Your responsibilities will include addressing customer inquiries, resolving issues, and facilitating the smooth resolution of after-sales concerns. The role requires a customer-centric approach, effective communication skills, and the ability to collaborate with various departments to ensure a positive customer experience.
This is a permanent role and salary is circa €32k pa plus fabulous staff discounts, pension and life assurance plan.
DUTIES OF THE ROLE :
- Respond to customer inquiries and concerns in a timely and professional manner.
- Provide accurate information about products, services, and order status.
- Offer solutions and assistance to resolve customer issues, ensuring a positive resolution.
- Investigate and analyze after-sales issues, collaborating with relevant departments to find effective solutions.
- Work closely with the technical support team to address product-related concerns and technical queries.
- Monitor and manage post-purchase activities, including tracking and managing order status, returns, and exchanges.
- Coordinate with logistics and warehouse teams to ensure timely and accurate delivery of products.
- Maintain clear and consistent communication with customers regarding the status of their after-sales requests.
- Provide feedback to the Customer Service Manager regarding recurring issues and suggest process improvements.
- Accurately document customer interactions, issues, and resolutions in the customer relationship management (CRM) system.
- Generate reports to analyze after-sales performance and identify areas for improvement.
- Collaborate with other departments such as sales, marketing, and product development to share insights from customer interactions.
- Participate in training sessions to stay informed about product updates and improvements.
THE IDEAL CANDIDATE :
- Proven experience in a customer service or after-sales role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and critical-thinking abilities.
- Familiarity with CRM systems and order management tools.
- Ability to work collaboratively in a team-oriented environment.
- Detail-oriented with a focus on providing exceptional customer service.
For further information on this and other roles contact Anna@executiveedge.ie or 9121894
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