Scaled Customer Engagement Lead

5 days ago


Dublin, Dublin City, Ireland Wrike Full time
About the Role

We're looking for a talented Scaled Customer Engagement Lead to join our team and play a critical role in driving product adoption and customer satisfaction. As a key member of our Self Service team, you'll work directly with customers to understand their needs and deliver value through digital engagement strategies.

Key responsibilities include implementing digital plays, driving product adoption, engaging with customers through digital channels, identifying growth opportunities, and monitoring customer health at scale. You'll also contribute to establishing best practices and a digital-first approach in customer success initiatives across the company.

Requirements for this role include 2+ years of experience in Scale Customer Success, Account Management, or similar customer-facing roles. You should have a strong customer-centric mindset, discipline, and organization, as well as a solid understanding of business processes and negotiation.



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