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Hotel Guest Services Manager

2 weeks ago

Dublin, Dublin City, Ireland beBeeFrontOffice Full time €35,000 - €45,000
Job Summary

The Front Office Supervisor plays a pivotal role in ensuring a warm and inviting experience for hotel guests. Effective organizational skills, strong delegation abilities, and a friendly approachable demeanor are essential qualities for this position.

Key Responsibilities:
  • Provide exceptional customer service to guests, addressing their needs and concerns promptly and professionally.
  • Develop and implement effective strategies to enhance the overall guest experience, driving loyalty and repeat business.
  • Supervise and guide Front Desk staff, providing coaching and training to ensure seamless operations and high-quality service delivery.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders, including guests, colleagues, and vendors.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions in fast-paced environments.
  • Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines while maintaining a high level of productivity.
Benefits:

This exciting opportunity offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

About Us:

We are a dynamic and progressive hospitality organization committed to delivering exceptional guest experiences and fostering a positive work environment.