Engagement and Revenue Growth Manager

1 day ago


Dublin, Dublin City, Ireland Fields Retail Limited Full time
Position Summary

This Sales and Customer Experience Specialist position involves driving sales and revenue growth while delivering exceptional customer service. The ideal candidate will have a strong ability to identify and capitalise on sales opportunities, excellent written and verbal communication skills, and the ability to multitask and manage various customer interactions efficiently.

Key Tasks
  • Sales & Revenue Growth:
    • Develop and implement strategies to drive sales and revenue growth.
    • Engage with customers to understand their needs and preferences.
    • Proactively contact post-purchase customers to ensure satisfaction and drive repeat business.
    • Identify opportunities to enhance orders by recommending complementary products or services.
  • Customer Service & Retention:
    • Provide exceptional customer service through emails, phone queries, and social media engagement.
    • Respond to customer inquiries in a timely and professional manner.
    • Monitor and respond to reviews on Google and Trustpilot.
    • Manage complaints effectively, ensuring quick resolutions and maintaining customer loyalty.
    • Resolve issues related to missing, damaged, or unavailable stock.


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