Renewal Finance Strategist

4 days ago


Dublin, Dublin City, Ireland TN Ireland Full time
Job Overview

We are seeking a highly skilled and strategic Senior Finance Analyst to join our Customer Excellence Group at ServiceNow. As a critical member of the team, you will be responsible for driving financial performance, optimizing renewal processes, and supporting customer retention efforts.

About the Role
  • Develop and execute financial strategies aligned with Renewals objectives, focusing on customer retention and NNACV development.
  • Contribute to budgeting, forecasting, and reporting processes for the Renewals organization, providing accurate renewal forecasts (incl. key metrics such as RACV and GRR) for AOP and LRP.
  • Analyze key performance indicators and financial metrics to provide actionable insights for improving customer retention and scale.
  • Collaborate with Sales, Customer Success, StratOps and cross-functional teams to identify at-risk customers and develop targeted churn mitigation strategies.
  • Prepare and present financial reports, including budget vs. actual variance analysis and renewal forecasts, to senior management.
  • Drive process improvements and scaling projects to enhance renewal predictability and operational efficiency.


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