
Hospitality Service Professional
7 days ago
Hospitality Service Professional
About the Role:We are seeking a skilled and enthusiastic Hospitality Service Professional to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring that all guests have an enjoyable experience.
Key Responsibilities:- Serve guests in a prompt and courteous manner.
- Ensure work areas are set up and stocked according to business requirements.
- To be fully aware of any menu updates.
- Work a flexible shift pattern and rotate through the various areas of the Food and Beverage Department if required.
- Ensure all cleaning schedules are adhered to on a daily, weekly and monthly basis.
- Provide support in other areas of the business if required.
- Ensure all stock is stored in a safe manner.
- Ability to provide warm, friendly and efficient service.
- Ability to work midweek.
- Must be passionate about operations and working on the floor.
- Must be standards driven and detail-oriented.
- Excellent communication skills.
- Maintain exceptional levels of customer service and evaluate customer service levels with a focus on continuous improvement.
- Attention to detail.
- Be able to work under pressure whilst also delivering excellent service.
- Confident working on your own initiative and also part of a successful team.
- Very competitive hourly wage.
- Pension scheme.
- Career progression opportunities across the group.
- Employee Assistance Programme.
- Digital Wellness Programme.
- Complimentary meals on duty including breakfast, lunch & dinner.
- Complimentary barista-style coffee.
- Discounted room & dining rates in properties for you as well as friends and family.
- Refer-a-friend scheme.
- Training and development opportunities dedicated to your development.
- Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days.
We value a positive, inclusive workplace where people are at the heart of success. We emphasize respect, collaboration, and a commitment to excellence, with opportunities for professional growth and work-life balance.
Contract Type:Part-time
Salary:Based on Experience
Seniority level:Not Applicable
Employment type:Part-time
Job function:Hospitality
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