Customer Success Advocate
3 months ago
Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
We started with a simple idea—that everyone should be able to accept credit and debit cards—and we've been rethinking buying and selling ever since. As a Customer Success advocate you will be the liaison and voice of Square in a new market and region. You will reactively address technical inquiries and offer resolutions as well as proactively recommend solutions for our Sellers through discovery of underlying needs. You have demonstrated experience using your proximity to customers to identify high-use improvements to the customer experience. You are dedicated to providing outstanding customer service, while guiding, educating, and cross-sell/upselling our Sellers through our suite of products and resources that are available to help them succeed.
The role can be based 100% remotely in the Republic of Ireland or hybrid with offices in Dublin.
You will:
Spend the majority of your day working with Square sellers to resolve their queries and ensure they get the most out of Square’s products, by handling inbound calls and emails in a fast-paced environment.
Cross-sell/upsell products that are genuine solutions for our sellers’ immediate or underlying needs by utilising discovery questions and product knowledge to guide them through our ecosystem and local market trends
Maintain exceptional customer experiences with a high level of service while connecting with sellers to discuss their needs and how Square products can help them start, run and grow their business
Identify, document, and follow up with engineers on product bugs and features, taking ownership of customers' issues.
Analyse trends in customer issues and suggest improvements to processes and products.
Work cross functionally with other teams and departments across regions to improve product and procedures.
Qualifications
You have:
English & Spanish fluency, spoken and written.
Strong organisational, analytical, communication skills, with evidence of previous customer service experience and technical ability.
The soft skills to engage with sellers over the phone, asking questions and offering solutions for their business
Genuine curiosity about people, technology and business, while possessing the ability to inspire passion in others.
Attributes of a problem solver. You enjoy digging into a problem and finding a solution.
Ability to customise the support experience to the needs of individual customers
Coachable mindset, interested in implementing feedback, and dedicated to personal improvement.
Excellent time-management skills; Must be able to remain focused in a fast paced environment, helping as many customers as possible each day
A passion to help people and improve the customer experience of our sellers.
A passion for startups and for simplifying the buying and selling experience.
The ability to work weekends as part of a rotating schedule.
The ability to work public holidays.
Additional Information
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our .
Perks
We want you to be well and thrive. Our global benefits package includes:
Healthcare coverage Retirement Plans Employee Stock Purchase Program Wellness perks Paid parental leave Paid time off Learning and Development resourcesBlock, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
-
Customer Advocate
3 months ago
Dublin, Ireland New Relic, Inc. Full timeCustomer Advocate Customer Advocate Customer Advocate Req ID 9 Location(s) Dublin, Ireland; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office) Your opportunity We have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly motivated...
-
Customer Care Advocate
4 months ago
Dublin, Ireland Shutterstock Ireland Limited Full timeThe Opportunity: Shutterstock is a global technology company that powers one of the world’s largest marketplaces for high quality photos, illustrations, videos and music utilized by corporations, creative agencies, media and entertainment production companies, and news agencies of all sizes. Our goal is to help the world experience images, footage, and...
-
Claims Advocate
4 months ago
Dublin, Ireland Aon Full timeClaims Advocate Are you an experienced Claims Handler? Have you got experience in dealing with multiple lines of insurance business and advocating on behalf of clients? Aon Ireland is inviting you to apply for the role of Claims Advocate! This is a hybrid role with the flexibility to work both virtually and from our Dublin office. Aon is in the...
-
Customer Success Advocate, Bilingual French- English
3 months ago
Dublin, Ireland Square Full timeCompany Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...
-
Customer Success Advocate
3 months ago
Dublin, Ireland Square Full timeCompany Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...
-
Customer success specialist
1 week ago
Dublin, Ireland Cpl Full timeCustomer Success Specialist  Office based â Dublin WestMy client is seeking to hire a motivated and proactive Customer Success specialist, representing the business to manage all post sales, retention, and service requirements. Additionally, you will handle the day-to-day tasks that fall under the department. You will monitor post sales success by...
-
Customer Success Manager
4 months ago
Dublin, Ireland Datadog Full timeCustomer Success Manager (MENA) Dublin, Ireland As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions...
-
Strategic Customer Success Manager
1 month ago
Dublin, Ireland MongoDB Full timeIndividuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. This is a relatively new role at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program....
-
Enterprise Customer Success Manager
4 months ago
Dublin, Ireland Datadog Full timeEnterprise Customer Success Manager (DACH) Dublin, Ireland As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in...
-
Customer Success Manager
4 weeks ago
Dublin, Ireland Enghouse Systems Full timeEnghouse Network is on the hunt for a high-energy, results driven Customer Success Manager to expand our existing client base and deliver on sales targets assigned (targeting existing and new customers), to promote our in house developed BSS, VAS & OSS solutions & products to various client verticals (Telco, Government, Transport and Utility) in the...
-
Strategic Customer Success Manager
3 weeks ago
Dublin, Ireland MongoDB Full timeMongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...
-
Customer Success Associate
4 months ago
Dublin, Ireland Datadog Full timeCustomer Success Associate - Dutch Dublin, Ireland As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high...
-
Customer Success Manager
2 months ago
Dublin, Ireland Compass Education Full timeCome shape the future of education with us. At Compass, our people are united by a common purpose to make the school day more productive, more impactful and more enjoyable. We're a global provider of School Management Information Systems (MIS) and already support over 2,000 schools across Australia, Ireland and the UK.We are embarking on an exciting journey...
-
Customer Success Specialist
20 hours ago
Dublin, Ireland Cpl Full timeCustomer Success Specialist  Office based â Dublin North CityMy client is seeking to hire a motivated and proactive Customer Success specialist, representing the business to manage all post sales, retention, and service requirements. Additionally, you will handle the day-to-day tasks that fall under the department. You will monitor post sales...
-
Associate Customer Success Manager
1 month ago
Dublin, Ireland ServiceNow Full timeJob DescriptionWhat you get to do in this role:The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's...
-
Associate Customer Success Manager
1 month ago
Dublin, Ireland ServiceNow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...
-
Director of Customer Success
2 weeks ago
Dublin, Ireland Pluralsight Full timeJob Description:A Director of Commercial Customer Success will own developing and executing overall customer success strategy and renewal ARR across thousands of customers. They will drive a strategic vision for Pluralsight within the customer base to drive adoption and value realization at scale. They will be responsible for guiding and coaching Customer...
-
Director of Customer Success
2 weeks ago
Dublin, Ireland Pluralsight Full timeJob Description:A Director of Commercial Customer Success will own developing and executing overall customer success strategy and renewal ARR across thousands of customers. They will drive a strategic vision for Pluralsight within the customer base to drive adoption and value realization at scale. They will be responsible for guiding and coaching Customer...
-
Customer Success Director
2 days ago
Dublin, Ireland Pluralsight Full timeJob Description:We are looking for a Director of Customer Success (Scale) to lead a team of Customer Success Specialists. The main focus of this role is to manage renewals for our scale customers and develop strategies to drive value for higher value customers. The Director will be responsible for a team that works with a large volume of commercial...
-
Director of Customer Success
17 hours ago
Dublin, Ireland Pluralsight Full timeJob Description:We are looking for a Director of Customer Success (Scale) to lead a team of Customer Success Specialists. The main focus of this role is to manage renewals for our scale customers and develop strategies to drive value for higher value customers. The Director will be responsible for a team that works with a large volume of commercial...
