Customer Care Executive

4 days ago

Dublin, Ireland Applegreen Full time

Role Introduction:

Established in 1992, Applegreen is a leading convenience roadside retailer in the Republic of Ireland, the UK and the US in both large-scale Motorway Service Areas and Travel Plazas, as well as smaller petrol stations. The business has grown to over €3BN in annual revenue, operating 600 Motorway Service Plazas and forecourt sites internationally and employing over 16,000 people.

Applegreen is in a rapid growth phase and to support this ambitious growth, we are seeking to onboard a Customer Care Executive to join our new team. This role will form part of the Commercial team and reports to the Head of Digital & Partnerships.

Do you thrive on creating exceptional customer experiences. If so, this is an exciting opportunity to play a pivotal role in leading and inspiring our customer care strategy. You will play a pivotal role in shaping the customer experience strategy and be responsible for ensuring our customers receive exceptional care.

The successful candidate will be a confident people person who can take ownership and adopta hands-on approach to their role.

Key Responsibilities:

Deliver exceptional customer care.

· Deliver exceptional service across multiple channels including, Google reviews, email, social, phone, chat and surveys, working across multiple tools and platforms.

· Contribute to establishing clear success metrics to track customer satisfaction. Track and analyse customer satisfaction metrics and identify areas for improvement.

Shape the future of customer care.

· Support the Digital & Partnerships team in the implementation and onboarding of new customer support technology.

· Establish best practices and creation of procedures and processes to support a customer obsessed culture.

· Support in the selection and implementation of a new customer relationship management platform.

· Support the overall digital strategy from concept through to implementation and ongoing continuous improvement.

Be the voice of the customer.

· Actively participate in analysing customer feedback from surveys, social, Google and other research sources to identify trends and areas for improvement within the Appelgreen experience.

· Develop insights reports and recommendations to elevate the customer experience across all touchpoints at Applegreen.

The Candidate should have the following:

Qualifications, experience & skills:

· Minimum of 2 years of experience in a customer focused environment with a proven track record of exceeding expectations in customer care.

· Fluency in English with strong communication, written and verbal skills.

· Be a self-starter with exceptional interpersonal skills, and ability to engage and develop relationships with individuals at all levels of the organisation.

· MS Office knowledge essential.

Additional key skills & attributes:

· A ‘can do’ attitude and a positive solution focused mindset and commitment to continuous improvement.

· Resilient, calm under pressure and comfortable dealing with ambiguity.

· Sound judgement and objective logical decision-making skills.

· A dynamic individual who adapts well to change and can thrive in a rapidly growing organisation that continues to evolve.

· Proven track record of delivering to tight deadlines.

· Ability to execute directly at high quality and pace.

· Excellent drive, enthusiasm and commitment and a keen interest in developing a career in Applegreen.

· Willing to travel ad hoc if required.

Illustrative Application & Screening Process (subject to change):

· Application Process:

o Please submit an up-to-date tailored CV (max 2 pages).

· Interview & Selection Process:

Two interview rounds will be required for this role

  • Customer Care Admin D24 Temp

    3 weeks ago

    South Dublin, Ireland Executive Edge Full time

    Our client is based in Tallaght D24 and is currently recruiting for a Temporary Customer Care Administrative Assistant to support their customer care department during this very busy period.Salary is €15 per hour. Immediate start until end of September.DUTIES OF THE ROLE:Handle incoming customer enquiries.Assist customers with order placement, tracking,...

  • Compliance / Customer Service Executive

    5 days ago

    Dublin, Ireland Executive Edge Full time

    Our client is based in Dublin 12 and is currently recruiting for an experienced Compliance Co Ordinator /Customer Service Executive with strong data analyst skills. This is a permanent role. Salary is €45k plus bonus, healthcare and pension as well as car allowance, paid lunches & hybrid working model. DUTIES OF THE ROLE : Compliance Monitoring and...

  • Customer Care

    2 weeks ago

    Dublin, Dublin City, Ireland ICDS (UK) Ltd Full time

    Customer Care & Sales Executive (New Homes)Blanchardstown, West Dublin€45-50kRequired for leading private developer who are undertaking several residential projects across North Dublin, Louth & Kildare.Role will be predominantly office based, but some travel will be required.Own vehicle required.Ideal candidate will have a strong aftersales focus, and have...

  • Customer Care Ambassador

    3 weeks ago

    Dublin, Dublin City, Ireland Marqette Full time

    We have an exciting new opportunity for a Customer Care Ambassador in our food-hall in Marqette Dublin AirportGet to know us:Duties will include: Greeting all customers and welcoming them in a professional and courteous manner Assist the management team in the execution of group events/bookings. Communicate with various teams to ensure customer satisfaction...

  • Sales Executive

    3 weeks ago

    Dublin, Dublin City, Ireland Executive Edge Full time

    Sales Executive Greater Dublin TerritoryOur client, a leading supply chain distribution company, is in search of a Sales Executive with a background in the manufacturing/industrial sector to contribute to the achievement of regional sales and gross profit targets.Salary: €50K doe plus attractive bonus, company car or car allowance, and benefits.The...

  • Airtel Customer Care WFH Jobs 2023

    3 weeks ago

    Dublin, Dublin City, Ireland Sai Vikram Academy Full time

    Airtel Customer Care Executive WFH Jobs 2023 Airtel is currently seeking candidates for the position of Data Analyst. Graduation is a must for eligibility and application. The selection process involves shortlisting, assessment tests, and an online or face-to-face interview. Interested individuals must submit their applications online before the deadline....

  • Customer Executive

    3 weeks ago

    Dublin, Dublin City, Ireland Britvic Full time

    Press Tab to Move to Skip to Content Link At Britvic we're on a journey to become the most dynamic soft drinks company. As one of the UK's leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle. We're on a journey to become the most dynamic soft drinks company....

  • Customer Assurance Executive

    3 weeks ago

    Dublin, Dublin City, Ireland RSA Insurance Ireland Limited Full time

    Join RSA and impact lives every dayWhether you are starting your career or aiming for growth, RSA Insurance Ireland offers a supportive environment for learning and development where your ideas matter. We have offices in Belfast, Galway, and Dublin, promoting hybrid work to empower our team to work flexibly and cater to individual needs, ensuring exceptional...

  • Customer Care Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Nova Leah Full time

    Job Description:Nova Leah is seeking a highly motivated and experienced Customer Care Manager to join our team on a full-time basis for remote work. As a mid-to-senior level position, the Customer Care Manager will be responsible for overseeing and managing all aspects of customer care and support for our company.Responsibilities:- Build and maintain strong...

  • Customer Care

    3 weeks ago

    Dublin, Dublin City, Ireland McDonald's Full time

    Overview McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to...

  • Customer Care Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Zutec Full time

    Job Description:We are seeking a highly motivated and energetic Customer Care Manager to join our team at Zutec in Cork, Ireland. As a mid-to-senior level professional with at least 6 years of experience in customer service or related field, you will be responsible for managing a team of customer care representatives and ensuring the delivery of exceptional...

  • Customer Care Administrator

    2 weeks ago

    Dublin, Dublin City, Ireland Britvic Full time

    Press Tab to Move to Skip to Content Link At Britvic we're on a journey to become the most dynamic soft drinks company. As one of the UK's leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle. We're on a journey to become the most dynamic soft drinks company....

  • Customer Care Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Kerry Group Full time

    Job Description:We are seeking a confident and motivated Customer Care Specialist to join our team at Kerry Group in Waterford, Munster, Ireland. As an entry-level position, we are looking for candidates with at least 1 year of experience in customer service or a related field. Responsibilities:- Responding to customer inquiries and resolving issues in a...

  • Customer Care Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Property Button Full time

    Job Description:Property Button is seeking a Customer Care Specialist to join our dynamic team in Waterford, Munster. As a key member of our customer care team, you will be responsible for providing exceptional service to our clients and customers. The ideal candidate will be resourceful, passionate, creative, and possess strong decision-making...

  • Customer Care Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Clear Ventures Full time

    Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change? As a Customer Care Manager, you will actively manage a team of agents supporting our international customers (Ireland, UK, Canada). You are responsible for the...

  • Customer Care Manager

    4 weeks ago

    Dublin, Ireland Clear Ventures Full time

    Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change? As a Customer Care Manager, you will actively manage a team of agents supporting our international customers (Ireland, UK, Canada). You are responsible for the...

  • Customer Care Advocate

    1 month ago

    Dublin, Ireland Shutterstock Ireland Limited Full time

    The Opportunity: Shutterstock is a global technology company that powers one of the world’s largest marketplaces for high quality photos, illustrations, videos and music utilized by corporations, creative agencies, media and entertainment production companies, and news agencies of all sizes. Our goal is to help the world experience images, footage, and...

  • Customer Care Ambassador

    3 weeks ago

    Dublin, Dublin City, Ireland The Wright Group Full time

    We have a fantastic opportunity available for a Customer Care Ambassador at our food-hall in Marqette Dublin Airport.Learn more about us:Responsibilities:Greeting customers warmly and professionallySupporting the management team with group events and bookingsCollaborating with different teams to ensure customer satisfactionProviding excellent Customer...

  • Intensive Care Nurse

    3 weeks ago

    Dublin, Dublin City, Ireland GRACE N CARE LLC Full time

    Provide professional nursing skills in assessing, planning, implementing, and evaluating the nursing care for assigned patients and provide exceptional patient care in an environment where quality, respect, caring and compassion are at the centre of all we do.Key Responsibilities and DeliverablesProvide direct care to assigned patients.* Take the nursing...

  • Customer Care Agent

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Our client is a world class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care.The Job: As an Inbound Customer Care Agent in you will act as the first point of contact for our...