Customer Success Manager
Found in: Talent IE C2 - 3 weeks ago
The role
We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.
Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what’s already been built. We’re looking for someone who thrives by having daily interactions with customers.
The Customer Success team at MongoDB is responsible for establishing relationships and becoming a trusted advisor and “go-to” person for standard methodologies and advice. We are an integral part of our customer’s success with MongoDB and bring value to every interaction - from onboarding and product adoption to growth.
Our ideal candidate will have
Proven experience working in a Customer Success, Account Management, or similar customer-focused roleExperience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast paced SaaS environmentA mind for technology We’ll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those conceptsPrior exposure to database, cloud and infrastructure technology is a plusHigh levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficientlyA passion for partnership and collaboration You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the CS “brand” across our entire organizationOutstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externallyPosition Expectations
Build active and meaningful relationships with customers, working closely with other MongoDB partnersLead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelinesPromote and encourage implementation of paid MongoDB features across your assigned customer portfolioOptimally identify and mitigate risk of churn Ensure high customer satisfaction and reference-abilityHelp to develop and implement standard methodologies, processes, and tools to continually improve MongoDB’s Customer Success ProgramFluent in English and ItalianAs a CSM, you will be successful when you can become a(n)
Risk Mitigator - identifying blockers to success and preventing long term churnPersonal Trusted Advisor - recommending standard methodologies in order to make the client successfulAccount Strategist - helping MongoDB see where the customer’s business is goingBusiness Builder - finding opportunities for your customers to adopt new features and open new use cases-
Account Manager Customer Success
Found in: beBee jobs IE - 2 weeks ago
Dublin, Dublin City, Ireland Comnexa Limited Full timeAccount Manager Customer Success Department: Customer Success Employment Type: Full Time Location: Ireland Description Please note we are looking for candidates based in Ireland. Visa and sponsorship is not available. We are certified Salesforce consulting partners with a presence in Jersey (Channel Islands), London and Portugal. We have a track...
-
Customer Success Manager, Scale
Found in: Talent IE C2 - 1 week ago
Dublin, Ireland OpenAI Full timeAbout the team Our Customer Success team at OpenAI is dedicated to partnering with our customers and their people to embrace AI through the adoption of ChatGPT Enterprise. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We see every interaction is an opportunity to...
-
Customer Success Manager
Found in: Talent IE C2 - 2 days ago
Dublin, Ireland Datadog Full timeCustomer Success Manager (MENA) Dublin, Ireland As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions...
-
Enterprise Customer Success Manager
Found in: Talent IE C2 - 3 weeks ago
Dublin, Ireland Wix Full timeJob DescriptionThe Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices.Partner with Product teams to create tailored customer onboarding workshops and trainings based on...
-
Customer Success Manager
Found in: Talent IE C2 - 3 weeks ago
Dublin, Ireland MongoDB Full timeWe are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges with some of our largest global customers; are adaptive and...
-
Customer Success Manager
Found in: Talent IE C2 - 3 weeks ago
Dublin, Ireland MongoDB Full timeThe RoleWe are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new...
-
Customer Success Manager
Found in: Talent IE C2 - 3 weeks ago
Dublin, Ireland MongoDB Full timeThe role:We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new...
-
Senior Customer Success Manager, Enterprise
Found in: Talent IE C2 - 3 weeks ago
Dublin, Ireland Productboard Full timeProductboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Senior Customer Success Manager (CSM), Strategic, responsible for managing a portfolio of our largest & most strategic customers. This role will have accountability for understanding the customers core value outcomes and developing a strategic...
-
Manager, Sales Engineer
Found in: Talent IE C2 - 3 weeks ago
Dublin, Ireland Datadog Full timeManager, Sales Engineer (Customer Success) Dublin, Ireland Datadog is seeking a Manager, Sales Engineering (Customer Success) to join our high-growth organization and world-class pre-sales team. You will manage a team of talented Sales Engineers to help qualify and close opportunities and coach the team on their approach to providing technical...
-
Customer Success Associate
Found in: Talent IE C2 - 3 days ago
Dublin, Ireland Datadog Full timeCustomer Success Associate - UKI Dublin, Ireland As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and...
-
Commercial Renewals ManagerDublin, Ireland
Found in: Talent IE C2 - 2 weeks ago
Dublin, Ireland Udemy Full timeAbout this role We are looking for a Renewals Manager to help us grow our revenue base and continue to drive world-class retention and renewal rates. This role will partner with our Commercial Customer Success and Commercial Account Executive team to maintain and grow our account base.You'll proactively manage a portfolio of Commercial client...
-
Customer Success Consultant Customer Retention
3 weeks ago
Dublin, Ireland Sage City Full timeFull details of the job. Job Title Job Title Customer Success Consultant Customer Retention Job Description Job Description Job purpose The Loyalty representative is responsible for developing customer relationships that promote retention and loyalty and drive additional revenue. Their job is to work closely with customers to ensure they are satisfied...
-
Customer Success Associate
Found in: Talent IE C2 - 2 weeks ago
Dublin, Ireland Datadog Full timeCustomer Success Associate - Dutch Dublin, Ireland As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high...
-
Customer Success Manager
Found in: Talent IE C2 - 3 weeks ago
Dublin, Ireland MongoDB Full timeThe role:We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new...
-
Senior Director, Global RenewalsDublin, Ireland
Found in: Talent IE C2 - 3 weeks ago
Dublin, Ireland Udemy Full timeAbout this role Reporting to the Global VP of Customer Success, in this critical role, you will build and shape a renewals organization dedicated to servicing Udemy Business clients from SMB to Enterprise. You will be responsible for the Global Renewals Management strategy and its execution as well as key renewals metrics and operational goals. ...
-
Web3 Customer Success Specialist
Found in: Talent IE C2 - 2 weeks ago
Dublin, Ireland PRAGMATIKE Full timeJob Description:Location: Fully remote, EU timezone (CET +/- 2hours)Start date: ASAPLanguages: Fluent English is mandatoryOur client: Cloud Computing / Web3 / AI - European SaasResponsibilities:Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all...
-
Customer Success Manager
Found in: Talent IE C2 - 3 weeks ago
Dublin, Ireland Getty Images Full timeCustomer Success Manager - English and German Speaker Dublin Hybrid PLEASE NOTE THAT C1 LEVEL OR ABOVE IN ENGLISH AND GERMAN (WRITTEN AND VERBAL) IS REQUIRED FOR THIS ROLE Who You Are: The Customer Success Manager is responsible for renewing contracts and growing spend commitment from within a Getty Images’ customer base, comprised of French and...
-
Portfolio Success Manager I
Found in: Talent IE C2 - 3 weeks ago
Dublin, Ireland Zendesk Full timeJob DescriptionAs a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work with agility across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating webinar events, and scaled campaigns. Our goal is to ensure our...
-
Client Success Manager
3 weeks ago
Dublin, Ireland Currenxie Full timeCurrenxie is a Hong Kong headquartered, fast growing, global financial technology group of companies looking for talented people to join our rapidly expanding team. We are currently recruiting for our new European headquarters located in Dublin, and we are seeking a talented Client Success Manager to join our front office team and provide world class...
-
Client Success Manager
22 hours ago
Dublin, Ireland Cpl Healthcare Full timeAs a Client Success Manager proficient in both German and English, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. We are seeking an individual with robust business acumen and exceptional relationship-building skills. Your ability to seamlessly communicate in both languages is crucial for fostering...