Customer Success Consultant Customer Retention

2 weeks ago

Dublin, Ireland Sage City Full time

Full details of the job.

Job Title

Job Title Customer Success Consultant Customer Retention

Job Description

Job Description Job purpose The Loyalty representative is responsible for developing customer relationships that promote retention and loyalty and drive additional revenue. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to support them to fully utilise their product. The representative will also ensure that inbound queries in relation to account details and billing will be managed efficiently. This will be driven by a consultative approach based on the customer needs and aspirations for their business.

Key Responsibilities

Key Responsibilities Key accountabilities and decision ownership:

Proactively manage renewal/subscription activities to maintain defined retention rate for each product line.

Identifying and executing on opportunities to expand the average order value of our current customer base.

Work with existing customers, analyse their business needs and discuss the migration from their perpetual Sage products to our Connected Cloud and Native Cloud solutions and identify upsell and cross sell opportunities.

Manage and close pipeline to drive additional revenue.

Create value for customers by defining the desired business outcomes, appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.

Be accountable for driving high usage of Products and services within customer base, proactively intervene and manage churn risk.

Manage inbound loyalty queries from customers and work with various teams to ensure a timely resolution.

Maintain a high level of product knowledge so you can confidently make recommendations from Sage’s product portfolio.

Proactively identify expansion opportunities in each account to drive value for the customer and for Sage.

Be creative and take a digital first approach to customer engagement to ensure you share relevant content with your customers achieving maximum exposure resulting in a strong presence in the market and establishing self as a trusted advisor.

To orchestrate the resolution of customer code red incidents as appropriate, working with internal stakeholders to drive positive sustainable outcomes

To be the voice of the customer, providing actionable feedback to internal teams on measures that need to be taken to help make our customers successful e.g. proposition, product, service, sales etc.

Achieve a minimum of 9.2 NPS and CSAT, demonstrating strong engagement within base.

Function

Country

Country Ireland

Office Location

Office Location Dublin

Work Place type

Work Place type Hybrid

Advert

Advert Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com .
Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/ #J-18808-Ljbffr

  • Customer Success Specialist

    Found in: Talent IE C2 - 2 weeks ago

    Dublin, Ireland Udemy Full time

    About this role At the heart of this role is to partner with corporate customers post-sale to drive adoption and ensure customer satisfaction, growth and retention. We’re a global team looking for someone who is passionate about making our customers successful. To achieve this, we leverage a combination of automated programs, 1:many strategies and...

  • Customer Success Manager, Scale

    Found in: Talent IE C2 - 4 days ago

    Dublin, Ireland OpenAI Full time

    About the team Our Customer Success team at OpenAI is dedicated to partnering with our customers and their people to embrace AI through the adoption of ChatGPT Enterprise. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We see every interaction is an opportunity to...

  • Commercial Renewals ManagerDublin, Ireland

    Found in: Talent IE C2 - 2 weeks ago

    Dublin, Ireland Udemy Full time

    About this role   We are looking for a Renewals Manager to help us grow our revenue base and continue to drive world-class retention and renewal rates. This role will partner with our Commercial Customer Success and Commercial Account Executive team to maintain and grow our account base.You'll proactively manage a portfolio of Commercial client...

  • Customer Success Associate

    Found in: Talent IE C2 - 1 week ago

    Dublin, Ireland Datadog Full time

    Customer Success Associate - Dutch Dublin, Ireland As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high...

  • Senior Director, Global RenewalsDublin, Ireland

    Found in: Talent IE C2 - 2 weeks ago

    Dublin, Ireland Udemy Full time

    About this role Reporting to the Global VP of Customer Success, in this critical role, you will build and shape a renewals organization dedicated to servicing Udemy Business clients from SMB to Enterprise. You will be responsible for the Global Renewals Management strategy and its execution as well as key renewals metrics and operational goals.  ...

  • Account Manager Customer Success

    Found in: beBee jobs IE - 2 weeks ago

    Dublin, Dublin City, Ireland Comnexa Limited Full time

    Account Manager Customer Success Department: Customer Success Employment Type: Full Time Location: Ireland Description Please note we are looking for candidates based in Ireland. Visa and sponsorship is not available. We are certified Salesforce consulting partners with a presence in Jersey (Channel Islands), London and Portugal. We have a track...

  • Enterprise Customer Success Manager

    Found in: Talent IE C2 - 2 weeks ago

    Dublin, Ireland Wix Full time

    Job DescriptionThe Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices.Partner with Product teams to create tailored customer onboarding workshops and trainings based on...

  • Retention Marketing Specialist

    Found in: beBee jobs IE - 7 days ago

    Dublin, Dublin City, Ireland Mint Marketing Talent Full time

    Retention Marketing Specialist – ECommerce An exciting opportunity has arisen to create a Retention & CRM Marketing function for a growing Irish ECommerce & Retail group trading globally. You will have a track record of working in a fast-paced environment and delivering on ambitious growth targets through driving customer engagement, purchase frequency...

  • Retention Marketing Manager

    Found in: Talent IE C2 - 2 weeks ago

    Dublin 4, Ireland AWP Health & Life SA Full time

    This is a brand new role being created within the marketing team to focus on consumer customer retention. This is an opportunity for someone who is a self-starter to build a successful program from the very beginning and put their own personal touch to it. The role will work closely with the retention sales team to ensure we reduce customer churn and...

  • Customer Success Specialist

    2 weeks ago

    Dublin, Ireland Socotra, Inc. Full time

    About Us At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals.  Talented people are everywhere,...

  • Customer Success Manager

    Found in: Talent IE C2 - 2 weeks ago

    Dublin, Ireland Getty Images Full time

    Customer Success Manager - English and German Speaker Dublin Hybrid PLEASE NOTE THAT C1 LEVEL OR ABOVE IN ENGLISH AND GERMAN (WRITTEN AND VERBAL) IS REQUIRED FOR THIS ROLE Who You Are: The Customer Success Manager is responsible for renewing contracts and growing spend commitment from within a Getty Images’ customer base, comprised of French and...

  • Retention Marketing Specialist – ECommerce

    Found in: Talent IE C2 - 2 weeks ago

    Dublin, Ireland Mint Marketing Talent Full time

    An exciting opportunity has arisen to create a Retention & CRM Marketing function for a growing Irish ECommerce & Retail group trading globally. You will have a track record of working in a fast-paced environment and delivering on ambitious growth targets through driving customer engagement, purchase frequency and lifetime value. The role will report to the...

  • Senior Customer Success Manager, Enterprise

    Found in: Talent IE C2 - 2 weeks ago

    Dublin, Ireland Productboard Full time

    Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Senior Customer Success Manager (CSM), Strategic, responsible for managing a portfolio of our largest & most strategic customers. This role will have accountability for understanding the customers core value outcomes and developing a strategic...

  • Customer Success Manager

    Found in: Talent IE C2 - 2 weeks ago

    Dublin, Ireland MongoDB Full time

    We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges with some of our largest global customers; are adaptive and...

  • Customer Success Manager

    Found in: Talent IE C2 - 2 weeks ago

    Dublin, Ireland MongoDB Full time

    The roleWe are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new...

  • Customer Success Manager

    Found in: Talent IE C2 - 2 weeks ago

    Dublin, Ireland MongoDB Full time

    The role:We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new...

  • Customer Success Manager

    Found in: Talent IE C2 - 2 weeks ago

    Dublin, Ireland MongoDB Full time

    The RoleWe are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new...

  • Principal XM Success Consultant

    Found in: beBee S IE - 3 weeks ago

    Dublin, Ireland Qualtrics Full time

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,...

  • Web3 Customer Success Specialist

    Found in: Talent IE C2 - 7 days ago

    Dublin, Ireland PRAGMATIKE Full time

    Job Description:Location: Fully remote, EU timezone (CET +/- 2hours)Start date: ASAPLanguages: Fluent English is mandatoryOur client: Cloud Computing / Web3 / AI - European SaasResponsibilities:Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all...

  • Personal Lines Customer Service Executive

    Found in: Talent IE 2A C2 - 5 days ago

    Dublin, Ireland Eirkoo Full time

    Role Overview: The successful candidate will play a pivotal role in managing existing client relationships, primarily focusing on car, home, and van insurance policies. Additionally, they will be responsible for generating leads through cross-selling opportunities for the firms Life & Pensions and Health products. The ideal candidate will embody energy,...