Strategic Partnerships Director

5 days ago

Dublin, Dublin City, Ireland beBeeStrategic Full time €45,000 - €60,000
About Us

We are a global leader in Quality Assurance (QA) software for contact centers. Our powerful SaaS platform empowers customer service teams to improve agent performance, customer experience, ensure compliance, and drive operational efficiency.

We combine manual and AI-driven evaluations, customizable scorecards, and advanced reporting to deliver 100% conversation coverage at scale. With embedded AI analytics, Auto-QA, and integrated coaching and learning tools, we enable contact centers to boost agent performance, reduce costs, and uncover actionable insights—all within a safe, secure environment.

Our team is seeking a dynamic and experienced Partnerships Growth Manager to drive strategic growth through our partner ecosystem. This role is pivotal to our company's expansion strategy and will be responsible for building, managing, and scaling partnerships across EMEA and the US.

  • Working closely with senior leadership to execute a comprehensive partner strategy aligned with business growth objectives.
  • Identify, onboard, and nurture strategic partners to drive revenue and market expansion.
  • Collaborate closely with Sales, Marketing, Product, and Customer Success teams to craft a partner product offering that ensures partner success.
  • Negotiate and manage partner agreements, ensuring mutual value and compliance.
  • Monitor partner performance and provide regular reporting to executive leadership.

Requirements

We are looking for someone with:

  • Minimum 3 years of experience in partner management, business development, or strategic alliances in the B2B SaaS industry.
  • Ideal background in the CX or Contact Center technology space or a complementary segment.
  • Bachelor's degree from an accredited institution.
  • Strong understanding of partner ecosystems, go-to-market strategies, and revenue models.
  • Excellent communication, negotiation, and relationship-building skills.

Benefits

We offer a competitive package including:

  • 25 paid holidays annually.
  • Competitive salary and performance-based compensation plan.
  • Hybrid working model.
  • Gym Membership.
  • Access to online GP services.
  • Taxsaver.ie and Cycle to Work Scheme.
  • Referral Bonus.
  • Enhanced maternity and paternity leave and sick pay.

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