Keystone Success Manager EMEA

2 weeks ago


Dublin, Dublin City, Ireland NetApp Full time
Job Summary

The Keystone Success Manager (KSM) primary role is to own the relationship between NetApp Keystone and the Customer. The KSM will meet with the customer on a regular basis to discuss current issues and trends in their environment, go over concerns or suggestions that the customers have, and provide a single point of escalation for the customer into the NetApp support organization. The KSM handles billing inquiries from the customer and handles any discrepancies or concerns that may occur from a contracted SLA standpoint. The KSM handles the process for any expansion request for the environment.

Internal to NetApp, the KSM monitors the customers environment from a trend perspective to better plan for when the environment needs to expand. The KSM works with the account management and deployment teams to ensure that expansions are done in a manner that meets customers' growth demands.

Key Responsibilities

Account management

  • Scheduled service review meetings
  • Install base data management assistance
  • Lifecycle management reports (EOS and service contract expiry)
  • Account documentation

Proactive support

  • Best-practice recommendations and tracking (Data ONTAP)
  • Case trending analysis
  • Field alert analysis
  • Subscription Reporting (storage efficiency, capacity)

Upgrade advice

  • Release recommendations and bug tracking

Customer Education

  • NetApp Keystone Support process review
  • NetApp Keystone Support site and tools review

Reactive support

  • Priority 1 case management
  • Priority 2–Priority 4 case escalation
  • Coordination of postmortems
  • Technical root cause analysis input - Assist with special projects
Job Requirements
  • Typically requires a minimum of 8 years of related experience
  • Previous experience in customer support management or account management roles for a high-tech service business
  • Knowledge of storage market and/or storage solutions
  • Experience managing technical issue escalations to resolution
  • High-tech customer subscription billing and invoicing experience
  • Prior customer presentation and reporting experience on a weekly, monthly, and quarterly basis
  • Fluent German speaking skills
Education

Bachelor's degree desired and Master's or MBA preferred.

#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland Autodesk, Inc. Full time

    The Sr. Director, Account-Based Customer Success Management (EMEA) will play a pivotal role in shaping the future of customer success at Autodesk. This individual will lead Success Plan strategy and execution across Europe, Middle East, and Africa, driving revenue growth, margin improvement, and enhanced delivery effectiveness.The ideal candidate will...


  • Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time

    We're dedicated to empowering businesses and individuals to achieve their full potential through cutting-edge software solutions.At Notion, we're committed to building a company culture that values diversity, creativity, and innovation.We believe that by combining passion, expertise, and technology, we can create software that truly makes a difference in...


  • Dublin, Dublin City, Ireland Rippling Full time

    Job Description:We are looking for a highly motivated and customer-focused professional to join our Global team in EMEA. As a Technical Account Manager, you will play a critical role in supporting and scaling our growing customer base, driving adoption of our comprehensive product suite, and delivering exceptional customer outcomes.You will be responsible...


  • Dublin, Dublin City, Ireland Notion Full time

    About Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. ...


  • Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time

    Join our mission to revolutionize the way businesses operate and interact with their customers.We're looking for a highly experienced Customer Success Manager to lead our EMEA team and drive business growth through strategic partnerships and customer engagement.This role requires a deep understanding of customer needs, market trends, and competitive...


  • Dublin, Dublin City, Ireland Lincoln Recruitment Specialists Full time

    Direct message the job poster from Lincoln Recruitment SpecialistsOur client, a leading global platform in employer branding and online recruitment, is seeking a Customer Success Manager to join their team on a 1-year contract, with possibility of extension. This role is critical in engaging, retaining, and driving value for a portfolio of mid-market clients...


  • Dublin, Dublin City, Ireland Autodesk, Inc. Full time

    Sr. Director Account-Based Customer Success Management EMEASr. Director Account-Based Customer Success Management EMEAApply locations EMEA - Ireland - Dublin - Windmill time type Full time posted on Posted Yesterday job requisition id 25WD86777Job Requisition ID #25WD86777Position OverviewAs the Sr Director, Account-Based Customer Success Management (EMEA)...


  • Dublin, Dublin City, Ireland Autodesk, Inc. Full time

    Sr. Director Account-Based Customer Success Management EMEA page is loadedSr. Director Account-Based Customer Success Management EMEAApply locations EMEA - Ireland - Dublin - Windmill time type Full time posted on Posted Yesterday job requisition id 25WD86777Job Requisition ID # 25WD86777Position OverviewAs the Sr Director, Account-Based Customer Success...


  • Dublin, Dublin City, Ireland Autodesk, Inc. Full time

    Sr. Director Account-Based Customer Success Management EMEASr. Director Account-Based Customer Success Management EMEAApply locations EMEA - Ireland - Dublin - Windmill time type Full time posted on Posted Yesterday job requisition id 25WD86777Job Requisition ID # 25WD86777Position OverviewAs the Sr Director, Account-Based Customer Success Management (EMEA)...


  • Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time

    Customer Success Manager, EMEA - PerfectScale by DoiTLocation: Remote IrelandWe are looking to hire a Customer Success Manager based in any of the following: UK, Ireland, Netherlands, Spain, Switzerland, Israel.Who We AreDoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and...


  • Dublin, Dublin City, Ireland Autodesk, Inc. Full time

    The Customer Success Director for EMEA Region will be responsible for driving customer retention and engagement across Europe, Middle East, and Africa. This role requires a strong understanding of the unique characteristics and needs of customers in these regions.You will oversee regional P&L management, allocate resources effectively, and engage with senior...


  • Dublin, Dublin City, Ireland Monograph Full time

    About Us:We're passionate about making software toolmaking ubiquitous at Monograph. Our journey began in 2016, and we've been working together since then to achieve this mission. We have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more who share our vision. Today, we're growing fast and excited for new teammates to join us who...


  • Dublin, Dublin City, Ireland Autodesk, Inc. Full time

    As a seasoned leader in customer success, you will spearhead the development and execution of strategic plans to drive adoption, revenue growth, and customer value across Europe, Middle East, and Africa. Reporting directly to the VP, Enterprise Customer Success at Autodesk, you will oversee regional P&L management, resource allocation, and engagement with...


  • Dublin, Dublin City, Ireland Autodesk, Inc. Full time

    We are looking for a talented individual to serve as our EMEA Regional Customer Success Strategy Leader. In this role, you will develop and execute region-specific customer success plans, leveraging your expertise in strategy definition and execution.You will work closely with cross-functional teams to ensure a seamless and positive customer journey, from...


  • Dublin, Dublin City, Ireland Monograph Full time

    We're on a mission to make it possible for every person, team, and company to tailor their software to solve any problem and take on any challenge. At Notion, we want to change this by focusing on design, craft, and user-centricity. We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and...


  • Dublin, Dublin City, Ireland September Consulting Ltd Full time

    Job Overview:The EMEA Payroll Manager role is a key position within our finance team, responsible for the successful management of EMEA employee payroll processes. This 6-month contract position is based in Dublin and requires a highly organized and detail-focused individual who can work effectively with internal teams and external vendors.About Our...


  • Dublin, Dublin City, Ireland Autodesk, Inc. Full time

    About the JobWe are looking for an experienced customer success leader to join our team and drive customer value and growth across Europe, the Middle East, and Africa.You will be responsible for overseeing regional P&L, resource allocation, and engaging with senior customers to foster strong relationships and drive successful adoption of our solutions.This...


  • Dublin, Dublin City, Ireland Autodesk, Inc. Full time

    About the JobAs a seasoned customer success leader, you will be responsible for leading our team in driving revenue growth, improving profitability, and enhancing operational efficiency across Europe, the Middle East, and Africa.You will oversee regional P&L, resource allocation, and engage with senior customers to foster strong relationships and drive...


  • Dublin, Dublin City, Ireland Google Full time

    We are looking for a Customer Success Manager to join our team at Google. In this role, you will be responsible for delivering against ambitious quarterly business and product growth goals while prioritizing and delivering an outstanding experience to Google's advertisers within EMEA. You will also build and manage a pipeline through proactive identification...


  • Dublin, Dublin City, Ireland Inizio Group Full time

    Job DescriptionWe are seeking a highly experienced Head of Payroll EMEA to join our team at Inizio Group. As a leader in the health and life sciences industry, we offer a unique opportunity for career growth and development. The successful candidate will be responsible for leading payroll operations across EMEA, ensuring accuracy, compliance, and...