Online Customer Support Manager
3 weeks ago
Job Description:
Boston Scientific Ireland is seeking a dynamic and experienced Online Customer Support Manager to join our team in Waterford, Munster, Ireland. As a Mid-to-Senior level professional with at least 7 years of experience in customer support, you will be responsible for managing online customer interactions and ensuring a high level of customer satisfaction.
Responsibilities:
- Oversee the customer support team to ensure timely and efficient response to customer inquiries and issues
- Develop and implement policies and procedures to improve the overall customer support experience
- Monitor and analyze customer feedback to identify trends and make recommendations for improvement
- Collaborate with cross-functional teams to address customer issues and ensure a seamless online experience
- Lead and mentor team members to enhance their skills and performance
- Manage customer support metrics and KPIs to measure performance and drive continuous improvement
- Stay up-to-date on industry trends and best practices in online customer support
Requirements:
- Bachelor's degree in business, marketing, or related field
- Proven experience in a customer support role, preferably in an online environment
- Strong communication skills, both written and verbal
- Excellent problem-solving abilities and attention to detail
- Resilient and able to thrive in a fast-paced environment
- Driven to achieve results and exceed customer expectations
- Ability to collaborate effectively with colleagues, clients, and partners
- Familiarity with CRM systems and online support platforms
- Ability to work independently and prioritize tasks effectively
Personality Traits:
- Resilient
- Driven
Soft Skills:
- Communication
- Cooperation
Benefits:
- Disability insurance
- Travel and spending expenses
- Paid overtime
Working Environment:
At Boston Scientific Ireland, we prioritize building strong relationships with colleagues, clients, and partners. You will have the opportunity to collaborate with a diverse and talented team in a supportive and inclusive work environment.
Deadline to Apply:
June 20, 2024
Equal Opportunity Statement:
Boston Scientific Ireland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Online Customer Support Manager posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.
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