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Online Customer Care Specialist
2 weeks ago
As an Online Customer Care Specialist at LinkedIn Ireland in Waterford, Munster, you will play a crucial role in providing exceptional customer service to our online users. This position is full-time and at the Associate level, requiring a minimum of 3 years of experience in a customer care or related role.
Responsibilities:
- Respond to customer inquiries and issues via email, chat, and social media platforms in a timely and professional manner
- Provide guidance and support to users on how to navigate the LinkedIn platform and utilize its features effectively
- Troubleshoot technical problems and escalate complex issues to the appropriate teams for resolution
- Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty
- Collaborate with cross-functional teams to improve the overall customer experience
- Stay up-to-date on industry trends and best practices to enhance customer service strategies
Requirements:
- Passionate about delivering excellent customer service
- Independent worker who can take initiative and work autonomously
- Strong leadership and communication skills
- Proficient in using digital communication tools and platforms
- Ability to multitask and prioritize tasks effectively
- Experience in a customer care role is highly preferred
Benefits:
- Profit sharing opportunities
- Disability insurance coverage
- Paid overtime for exceeding performance expectations
Working Environment:
At LinkedIn Ireland, we are dedicated to promoting equality and fairness for all employees. Our inclusive and diverse workplace culture values the contributions of every team member and encourages collaboration and growth.
Deadline to Apply: June 22, 2024
Equal Opportunity Statement:
LinkedIn Ireland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, or disability. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued for their unique perspectives and contributions.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Online Customer Care Specialist posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.
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