Online Customer Care Specialist

2 weeks ago


Dublin, Dublin City, Ireland Airbnb Ireland UC Full time

Job Description:

As an Online Customer Care Specialist at Airbnb Ireland UC, located in Waterford, Munster, IE, you will be responsible for providing exceptional customer service to our guests and hosts through various online platforms. This is a full-time entry-level position with a requirement of at least 1 year of experience in customer service.

Responsibilities:
- Responding to customer inquiries and issues in a timely and professional manner through email, chat, and social media platforms
- Resolving customer complaints and issues with a focus on finding solutions and maintaining customer satisfaction
- Providing assistance with booking reservations, managing accounts, and answering questions about Airbnb policies and procedures
- Collaborating with other teams within the company to ensure a seamless customer experience
- Keeping detailed records of customer interactions and feedback to improve service processes
- Actively seeking opportunities to upsell and promote additional services or features to customers
- Contributing to the development and implementation of customer care strategies to enhance overall customer satisfaction

Requirements:
- Passionate and dedicated individual with a strong commitment to providing outstanding customer service
- Excellent communication skills with a customer-focused approach
- Strong problem-solving abilities and the ability to think strategically in resolving issues
- Proficient in using online communication tools and platforms
- Ability to multitask and prioritize workload effectively
- Strong time management skills and the ability to work in a fast-paced environment
- Experience working in a similar customer service role is preferred

Benefits:
- Free food provided on-site
- Travel opportunities for training and team-building activities
- Employee discounts on Airbnb accommodations
- Professional development opportunities and career growth within the company

Working Environment:
Our working environment at Airbnb Ireland UC is dedicated to understanding and exceeding customer expectations. We strive to create a positive and collaborative atmosphere where employees are encouraged to innovate and provide exceptional service to our guests and hosts.

Deadline to Apply:
June 22, 2024

Equal Opportunity Statement:
Airbnb Ireland UC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.



Original job Online Customer Care Specialist posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.

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