EMEA Customer Advocate

3 days ago


Dublin, Dublin City, Ireland Servicenow Full time

About Our Team

We're passionate about empowering organizations to find smarter, faster, and better ways to work. Our team is dedicated to delivering exceptional customer experiences through our intelligent cloud-based platform.

Job Responsibilities

As a Customer Success Guide, you'll be responsible for:

  • Collaborating with customers to understand their business drivers, challenges, and desired outcomes.
  • Providing prescriptive guidance on how to best leverage our platform to meet their goals.
  • Engaging in cross-functional partnerships within the regional hub to deliver seamless customer experiences.
  • Facilitating Business Reviews and other strategic sessions to ensure alignment between customer needs and our solutions.
  • Contributing to the Customer Excellence Group's thought leadership by developing case studies and customer success assets.
Qualifications

To succeed in this role, you'll need:

  • A business-related degree or equivalent experience.
  • Excitement for a career in customer-facing roles such as Business Development, IT Consulting, Customer Success, or Strategic Consulting.
  • Passion for SaaS, with an understanding of enterprise solution selling and customer engagement in a technical environment.
  • Strong emotional intelligence, organizational skills, and ability to prioritize and manage competing tasks.
  • Program management experience and passion for customer success and improving workplace productivity through innovative technology solutions.


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