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Managed Smb Regional Lead

1 week ago

Dublin, Dublin City, Ireland Paypal Full time

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
PayPal is seeking a motivated and detail-oriented Account Management Team Lead to join our European team. The Account Management Team Lead will be responsible leading a team managing a portfolio of high-value merchant accounts. Their team will aim to build relationships, ensure merchant satisfaction, and undertake an advisory role to help our merchants achieve their growth objectives. The ideal candidate has excellent communication skills, a positive attitude, and a passion for people management, and delivering exceptional experiences.
Job Description:
Key Responsibilities:
Leadership and Team Management:
Lead, mentor, and develop a team of client relationship and account managers, fostering a high-performance culture
Set clear objectives and expectations for the team, ensuring alignment with organizational goals
Provide coaching and support to team members to achieve key performance indicators (KPIs) related to client engagement, retention, and growth
Serve as an escalation point for complex client issues, ensuring timely and effective resolution
Facilitate regular team meetings to share updates, best practices, and strategies for success

Client Relationship Management:
Oversee client engagement strategies for the team, ensuring a strong focus on building and maintaining long-lasting relationships
Partner with team members to develop tailored solutions that align with PayPal's offering and client needs
Guide the team in fostering high-value engagements with merchants
Monitor client escalations and ensure the team responds effectively and in a timely manner

Portfolio and Account Management:
Manage a subset of high-priority accounts directlywhile supporting the team in managing their portfolios
Monitor overall portfolio performance, identifying trends and opportunities to enhance client satisfaction and retention
Provide strategic oversight to drive merchant re-engagement, ensuring the team achieves KPIs tied to growth and value creation

Growth and Strategy:
Work with the team to identify cross-sell and upsell opportunities, delivering innovative solutions to clients
Collaborate with Sales and Technical teams to close complex or high-value opportunities
Shape strategies to drive account retention, growth, and client satisfaction, ensuring alignment with organizational objectives.

Operational Excellence:
Oversee the preparation of reports on portfolio performance, offering insights into progress and key drivers of success.
Ensure collaboration across internal departments to facilitate smooth execution of campaigns and client services.
Continuously identify opportunities to improve team processes, ensuring operational efficiency.

Qualifications:
Bachelor's degree (Business, Marketing, Communications, or a related field preferred)
7-10 years' experience in customer service, sales, or account management, and prior experience of management of client facing teams
Proven track record working with mid-market sized businesses
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Analytically minded and comfortable with reviewing data to identify trends and make relevant recommendations
Results-Oriented: Demonstrated ability to meet and exceed performance targets
Ability to thrive in a fast-paced, dynamic environment; work independently and as part of a team
Fluency in English and German a must
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Salesforce (preferred)

Additional Job Description:

Subsidiary:
PayPal
Travel Percent:
0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please

Who We Are:
Click Hereto learn more about our culture and community.

Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us ******.

Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, pleaseJoin our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.